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I have a Compaq computer but cannot get windows started (keeps on booting and booting for ever, safe mode and all other modes dont work).. Pressed F9 for diagnostic and the following details came up as the cause of problem; Drive Error code BIOHD-8, a SMART test failed on the drive. Suggestions: Backup important data/ contact HP support. The software build is 92APheREA1 Any help please?

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Hello, Roger.

Sounds like your hard drive is failing.

But, it also could be faulty memory. I'd suggest to remove all your memory modules and reseat (remove and reinsert) one module at a time and reboot.

If there is no difference testing the memory, you'll need to replace your hard drive.

If you are not comfortable "under the hood", please get some assistance.

Hope this helps.

Posted on Feb 08, 2010

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