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Are there FRONT audio jacks you are trying to connect your headphones/mic ?
Dit it work before ?
First install all (incl. audio) drivers and try to get audio from BACK connectors (Green is speakers/headphones, Pink is Mic.)
If it workson on REAR, but not on FRONT connectors, check if you have another icon for AUDIO settings in Control panel and try to set FRONT audio settings.
Check if FRONT audio connectors are connected to your motherboard.