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I have an HP J6460 that growls during startup, then ''Paper Jam''s

I have an HP J6460 that growls during startup, then says there is a paper jam. I can see that the growl is coming from the print head area on the right. Anyone else seen this? Thanks.

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If there is a manual feed, try feeding a sheet of paper through.
The problem is that the motor is being told to move the paper, and nothing happens. The growl is the motor/gears attempting to move the paper.
The motor may be dead. If not, then there is SOMETHING jamming up the gears. Clear out the gears and try again.
If that fails, go buy a laser printer based all-in-one (much cheaper per printed page).

Posted on Feb 07, 2010

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Posted on Jan 02, 2017

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My hp deskjet says there is a paper jam when there is none and will not print


If your printer for any reason reports a paper jam, withput going through the "clearing paper jam" procedure it may not respond to print command. So follow the procedure below:-

Clearing paper jam in a printer is simple almost seven step procedure depending on the printer. Paper jam is the term used to refer to the scenario where your paper fails to come out of the printer during the print process. When you send a document to the printer, normally the printer prints out the document on a paper; then you can pick up your printed copy. When the paper gets stuck in the printer, it is said that paper has jammed in the printer "paper jam".

Even if you are not a technical person, you can conveniently clear paper jams. All you need is to follow the set of procedures outlined below.



Good luck & God bless!







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1 Answer

Having message jam inside rear door and can not find any paper jam


Not all of the paper jam was actually cause by paper. There are also instances that the media is the one that is jammed, causing to display a "paper jam" message.

If you can't find any jammed paper from the unit, you can try inspect the following cause..
1. Trays are loaded improperly or overfilled.
2. Tray 2 or tray 3 is removed during print job.
3. The top cover is opened during print job.
4. The media that is being used does not meet HP specifications.
5. The media that is being used is outside of the supported size range.

Also, try to tun HP toolbox.. on the Paper Jam options, click the Typical Jam Locations... to see the internal paper path and potential jammed locations.

I hope this solve your problem...thanks..


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