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Trojan Horse Virus somehow got past Norton Antivirus. I can't use my computer. Dell 8200 desktop running Windows XP with SerPac 2.

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  • Anonymous Mar 26, 2008

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Learn and install a choice OS such as Mac OS X or Knoppix or FreeBSD, on a new hard drive, and carefully migrate any data you need to keep from the old drives.

You have been quite vague about why you can't use your computer in your query and why you think it's a trojan, which got past Norton (rather than you.) That won't help, as what has to change bar none is the vulnerability your system's fallen to.

Alternately to the new OS, you can boot to a clean environment in a more tenative way, for example by buying a new hard drive and installing whatever you had to that, or using a LiveCD (LiveDVD, live USB key distro, etc.) Windows tends to mount new drives promiscuously though, so you need to be very careful when booting up with your old drive reconnected so that you do not 'autorun' your old virus or whatever! Even then you need to know you have a tool known good at curing that infestation, or at least a flightplan and log for backing up your old data so that you are not reinfected (or at least learn what to be wary of!)

Some other machine or friend will probably have to be employed to get that LiveCD going; then go into the BIOS to boot from that.

Posted on Feb 22, 2008

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NAV 2004 and below were notorious for this likely issue. NAV would go into a loop re-writing the infected code into a temp folder as part of a detection routine gone crazy. Given enough time it could fill up your hard drive with the infected code. I quit using all Norton products as a result of this. There is a fix tho, but it involves some real work on your part. So my suggestion is to TRY to put the computer into safe mode and remove Norton. Why? Because it has become the bigger of the two problems and keeping you from solving the real issue. If you have access to another computer on the internet, download Avast Home 4.7 ( www.avast.com ) and try to install this product while you are still in Safe mode on the infected computer. Get the VPS update file while you are downloading as that contains almost all the necessary updates to the main Avast program. Install the VPS updates directly after installing main program without rebooting first. That will let the updates function during the necessary scan at reboot. If for any reason you are unable to remove Norton in Safe mode, there are small routines available on the Norton website that will allow you completely remove the program as if the Un-install no longer functioned properly. These routines can sometimes be difficult to find but they are there and if necessary I can get them for you.
Whatever you do, give Avast a try, you'll be glad you did. Contact me directly if necessary at ' hantoyo1@yahoo.com ' or Yahoo Messenger ID ' hantoyo1 '

Posted on Feb 22, 2008

  • Ravel Lively
    Ravel Lively Feb 22, 2008

    If, as I suspect, you have the looping NAV problem, then the antivirus is far more dangerous to your system then the trojan/virii file. Depending on how long you let the computer stay powered up while the problem was occuring, NAV could have written Gigabytes of bad code to the NAV temp folder in question. This may cause loss of data, data corruption, and most assuredly loss of available disk space for other duties.

    Once you have stabilized your system, and assuming you have left the NAV folder intact ( which I wouldn't even bother trying to do knowing the history of this problem as I do ), you will still need to reclaim some of your hard drive space by removing the contents of the temp folder in question. It lies deep in the NAV subfolders of your Norton installation. All I can say is ' have fun ' and I hope you know how to use Windows Explorer extremely well.

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Your computer can support Windows XP, which has better hardware support and compatibility with the 2003 Office suit. XP also updates your hardware automatically once you are on the internet. You might want to try this.

Keep in mind that the older the Operating System, the harder it is for Office suites to compat. Newer Operating systems have better support for your computing. If you don't have HDD problems, the BIOS should not prevent you from loading SP2 for Win2000.

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Get with it, Kaname!!!!

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