Question about Jenn-Air JCD2389G Side by Side Refrigerator

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My Jenn Air refrig model # JCD2389GES is not cooling on the refrigerator side but is fine on the freezer side.I changed the thermostat and was good for 40 days,then the nightmare started again.

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The problem is in your freezer
you need to opaen the wall inside the freezer and see if there is ice build up on the coil.
if it is frozen heard you need new thermostat or heating element. check it first and let me know what you see.
open the back wall (the bottom one)

Posted on Feb 07, 2010

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Jenn air refrigerator jcd2389ges freezes fridge


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MY JENN-AIR REFRIGERATOR #JCD2389GES IS NOT COOLING ON THE REFRIGERATOR SIDE. THE FREEZER IS OKAY. THE REFRIGERATOR TEMPERTURE IS 60 DEGREES F.


Possible that the vent is getting blocked to prevent the cool air to be blown into the fridge section. So make sure that the auto defrost is working, if not check the auto defrost timer section, the fan, the heaters.
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If the freezer is staying cold it sounds like a defrost system problem. A bad timer, heater or thermostat can cause frost to build up on the coils and block air flow to the refrig side. Check out ACMEHowTo.com for troubleshooting the defroster problem.

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I have a Jenn air side by side refrig/freezer


Hi rdiorio.
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1 Answer

I have a Jenn-Air side by side frig. The freezer side cools too cold, the frig side not enough. 2 weeks ago I took all the food out of freezer and noticed ice build up on back. I unplugged unit, let it...


If the freezer is staying cold it sounds like a defrost system problem. A bad timer, heater or thermostat can cause frost to build up on the coils and block air flow to the refrig side. Check out ACMEHowTo.com for troubleshooting the defroster problem.
There is a small duct between the freezer and refrigerator side if this is blocked the frig side won't cool.

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1 Answer

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defrost problems are caused by 3 things
bad: 1) defrost timer/ timer board 2) defrost heater (in freezer) or burnt wire going to the heater 3) bi-metal thermostat (round metal piece attached to the coils with     at least 2 wires going to it)
a good technician can test components without the machine running. all you need is a simple $5 meter any tech that gets angry, show him/her the door!

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Jenn-Aire JCD2389GES Side by Side: Frig not cooling fully - freezer fine


i'm thinking that maybe an air duct is either blocked or the damper isnt opening. In the freezer compartment at the top right side there is a cover that is held in place by 1 screw. (look at item number 35 here). remove this cover and make sure ice is not blocking it up. if that is ok, then check the damper control to be sure it is opening and closing properly. The damper is located on the refrig side in the control cover (look at item# 8 here).

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