Question about HP OfficeJet J4580 All-In-One Laser Printer

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When I try to scan to a PDF it gives and Unexpected internal error has occured. 8, [ (6, 261, -2147417851) ] error

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  • bgtanamachi Feb 07, 2010

    Already tried that.

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  • Master
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Seems a problem with the printer driver or software. Try to uninstall then re-install the printer drivers & software.

Posted on Feb 07, 2010

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help


Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

Apr 10, 2011 | Office Equipment & Supplies

1 Answer

Nokia n72 camera unexpected error occurred.


unexpected error is occured when i was open camera ..

Jul 27, 2010 | Nokia N72 Cellular Phone

1 Answer

When I try to scan a doc, i get an error message "An unexpected internal error has occured" I have a HP All-In-One Printer 4280.


>what operating system do you have on your pc?
>go to this link
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1128296&lc=en&cc=us&dlc=en&submit.y=0&submit.x=0&lang=en&cc=us

.select your correct operating system, it will open a new window which says select software and drivers
>go to update tab and download and install critical update to correct pc to printer communication issue
>this update should resolved internal errors

Sep 29, 2009 | HP DeskJet F380 All-In-One Printer

1 Answer

Scanner


is your scanner, by chance plugged into a power strip?


Aug 13, 2008 | HP Photosmart 3310 Printer

1 Answer

HP DIRECTOR


I did an F Disk, and resolved many of my problems

Jul 31, 2008 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Scanning to WP 9


Hi this should be problem with Software u need to Install "HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch" for Scan Quality
please use below link for patch .select correct OS & download "HP Image Zone/Photo and Imaging Unexpected Internal Error and Communications Failure Patch"


if this information is useful for u please Rate me......



May 08, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Hp scanjet 5590 error in comunication when trying to use the scan to buttons on the scanner


I downloaded the following files from HP's website

setup_full_5590
setup_emc_5590
col10862
cit207355-hpcom-patch-v8
hpinstantshare

and followed the procedure that i found on the web at hppt://hpanswers.blogspot.com/2008/03/unexpected-internal-error-has-occurred.html

wich give full instructions on how to cleanly remove the hp software and what files you need to run to help fix the problem.

this is a fix but it is has not got my scanner working the way that it used to but it is working a lot better that it was.

Thanks

Sproket

Apr 30, 2008 | HP 5590 ScanJet Flatbed Scanner

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