Question about HP OfficeJet J4580 All-In-One Laser Printer

1 Answer

Getting this error message: Print cartridge problem: Tri-Color. Refer to device documentation for troubleshooting.

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  • Rod Eslinger
    Rod Eslinger Apr 05, 2013

    This error ("refer to device documentation for troubleshooting"), along with the famous "Incompatible Cartridge" error message, typically signifies the cartridge is suffering from internal electrical (micro-electronic) damage. You can bypass the error (temporarily in most cases) and run a cartridge health diagnostics check, via the 2 service procedures below: HP Officejet J4500 J4600 4500 Cartridge Error Bypass -- HP 901 Cartridge Errors:http://www.youtube.com/watch?v=I4-m_RLdR... HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics -HP 901 Incompatible Print Cartridges:http://www.youtube.com/watch?v=S6uATgXxQ... (please note this is a service test, the printer will attempt to print the tap 41 pattern, whether the cartridges are good or bad): HP 901 Ink Cartridge Care Tips - Everything you need to know:http://www.youtube.com/watch?v=jTtNj6rN4...

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  • HP Master
  • 2,923 Answers

Print cartridge problem: Tri-Color means that you need to replace the color cartridge and the problem should be resolved.

Good luck and have a great day!

Posted on Feb 07, 2010

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Posted on Jan 02, 2017

kiio
  • 31 Answers

SOURCE: tri-color cartridge problem

Fiend your solution direct from hp. Here is your solution...
237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution
308

Posted on Mar 17, 2009

BelgianAlien
  • 50 Answers

SOURCE: HP Solution Center Screen said:

Hello,

Have you tried to replace the current cartridge with a new one? It is not uncommon for even a new cartridge to be faulty, It happens sometimes.

Also, look in your printer manual for the procedure on how to run a nozzle/cartridge cleaning and alignment.

If that does not resolve it, take the cartridge out, grab some rubbing alcohol and some q-tips. Put some rubbing alcohol on a q-tip and GENTLY wipe the contacts on the cartridge AND on the contacts in the printer where the cartridge installs. BE CAREFUL! Make sure no cotton from the q-tip gets left behind on either.

Good luck and thanks for using the fixya forums!

Posted on Mar 27, 2009

  • 1 Answer

SOURCE: printer 4580 tri color troubleshoot

i think i run out of ink[or color.whatever the stuff in there is called]
so i will buy a new one and try to see if it fix the problem

Posted on Jul 19, 2009

  • 1 Answer

SOURCE: Print cartridge problem : [tri-color

My husband pushed and wiggled each connection on the back of printer and it started printing. No flashing problems!! Maybe it is in the connections.............Hope this works for you

Posted on Oct 03, 2009

  • 1 Answer

SOURCE: Getting the error code: Print Cartridge Problem

I have the same problem. Is there no other solution then changing the ink cartridge?

Posted on Dec 04, 2009

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You must be using HP60.
Have you refill your cartridge at all?

If you did, gentely wipe out the cartridge circuit part with Q-tip (with bit of alcohol).
And wipe out the circuit part in the printer where cartridge goes in as well.

And try back.
Sometimes by having some dust or bit of ink make cartridge unreadable.


If you used brand new, do same thing to cartridge circuit part.
Otherwise, there got to be some circuit shot happen in printer.

For your reference, HP4580 is pretty new model and has not cause major problem.
Good practical and durability is good.

If you would like to save money, try refill kit by "ROADINK".

Not only they are easy, but also the printing quality is good.
For your better understanding pls check out my youtube video.
And will see how easy ink refill can be done.


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