Re: half inch of paper goes in and paper gets stuck
Sounds to me like the pickup roller is shot. These are somewhat easily removable and cheap to replace. However, you can usually eek some additional life out of a pickup roller by cleaning it with rubbing alcohol or even water (no soap, though). Let it dry and replace it and see how you do. The service manual found HERE should help you get through the take apart... and it's really not that hard to do it yourself.
The part number for a replacement roller (if that seems to be the issue) is:
RG5-1940-000CN. There are many vendors online who can sell you this part for a few dollars.
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Possibly it either does not have enough paper in the tray - some printers require about half an inch of paper to work. Sometimes also the switch or feed on the paper try gets stuck, look inside to be sure the paper can feed properly onto the rollers, some printers have sort of a plastic piece that is spring loaded and moves, also look for a switch that may be stuck or if there is any tiny piece of paper that may be inside holding a switch open.
OK, this is going to take a bit of nerve but it has worked every time (dozens) I have seen this problem. Switch off the printer and unplug, make sure the ink carriage is parked. Get a stiff piece of A4 card such as the backing from an A4 notepad. Place the card in the paper feed and push through quite firmly for the first half inch then open the scanner unit and watch the rollers inside the printer as you push it further. It should push out anything blocking the paper path. Push the card fully through in the direction of paper feed, never try to pull paper jams or anything else out backwards if it can at all be helped.
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try this no promises
unplug the power cord for 5 sec
paper should feed out after resetting
DONT EVER PULL ON THE PAGE WITHOUT THE MACHINE EXITING IT FIRST. THE TABS ON THE END OF THE PAPER BREAKS OFF INSIDE THE PRINTER DOCK.
check the back of the dock for the photo to eject as well as the front.
check paper size with new one after it exits to make sure no extra pieces are stuck in printer. good luck
DONT PULL ON PAGE JAM (UNPLUG FIRST(RESETS THE PAGE OUT THE BACK/FRONT))
There is a little gray pad in the front of the paper tray that is responsible for stopping extra paper from being fed. It is about a quarter inch wide and maybe an inch and a half wide. It really needs replaced. I am sure yours is slick as all get out.
You can however take some scotch brite in the meantime and rough it up some.
You can call 1-800-828-5881 and follow the prompts to order one, They are not very expensive.
Either the light source is failing or you have a piece of paper stuck in the way of the LED's and the drum. Check the paper path very carfully to make sure there is no dirt or debris in the paper path.
I just completely took apart my front feeder unit because I just didn't believe there was a paper stuck in there. Sure enough, when I got to the bottom (an hour later) there it was- and it wasn't from the paper that was jammed. It must have been floating around in there waiting to get in just the right place to block the little sensor wiggly thing.
After I got it out, I realized there was a MUCH easier solution--- get some heavy paper (I used cardboard folded in half) and manually feed it through the paper feeder in the front assembly by hand. You can see where it should go in (it's where the paper from Tray 1 goes in) and out (it lines up with the belt in the main body of the printer) and there is a large gear on the side you can turn to help you get it through (just turn the gears until you feel the one that grabs your heavy paper.)
As it comes out, it should have your stuck paper with it.
Try cleaning your printer and its rubber rollers. Also make sure there is no object stuck inside the printer that prevents the printer from loading the paper smoothly. may be you have no other problem.
I had same problem. first turn of the printer and unplug electrical supply. turn the printer upside down and make sure there is nothing stuck in paper feeder. the next step, take a paper sort of a greetings card and try to run it through the feeder gently. if you cant get it through then don't force it. but this will clear up any object stuck in to paper feeder. now plug in yor power cord and try a test page from your printers properties. hope this will work for you. good luck...........