Question about HP LaserJet 5L Printer

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Half inch of paper goes in and paper gets stuck

Paper goes in about half inch and paper gets stuck, all three lights come on and i have unplug printer to clear lights, then i have pull the paper out. happens every time

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  • 18 Answers

Sounds to me like the pickup roller is shot. These are somewhat easily removable and cheap to replace. However, you can usually eek some additional life out of a pickup roller by cleaning it with rubbing alcohol or even water (no soap, though). Let it dry and replace it and see how you do. The service manual found HERE should help you get through the take apart... and it's really not that hard to do it yourself.
The part number for a replacement roller (if that seems to be the issue) is: RG5-1940-000CN. There are many vendors online who can sell you this part for a few dollars.

Posted on Feb 07, 2010

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Posted on Jan 02, 2017

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OK, this is going to take a bit of nerve but it has worked every time (dozens) I have seen this problem. Switch off the printer and unplug, make sure the ink carriage is parked. Get a stiff piece of A4 card such as the backing from an A4 notepad. Place the card in the paper feed and push through quite firmly for the first half inch then open the scanner unit and watch the rollers inside the printer as you push it further. It should push out anything blocking the paper path. Push the card fully through in the direction of paper feed, never try to pull paper jams or anything else out backwards if it can at all be helped.

Please take a moment to rate this solution. Thanks.

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I had same problem. first turn of the printer and unplug electrical supply. turn the printer upside down and make sure there is nothing stuck in paper feeder. the next step, take a paper sort of a greetings card and try to run it through the feeder gently. if you cant get it through then don't force it. but this will clear up any object stuck in to paper feeder. now plug in yor power cord and try a test page from your printers properties. hope this will work for you. good luck...........

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