Question about HP PSC 2355 All-In-One InkJet Printer

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Error message, "scanner failure" "turn power off and on" I have tried this ,but message still appears. cannot scan.

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  • 164 Answers

REMOVE THE POWER CORD AND ALL CONNECTION CABLES. lET STAND FOR 2 - 3 MINUTES AND RECONNECT CABLES THEN POWER CORD. tHIS WHOULD ALLOW YOUR PRINTER TO CLEAR ITSELF AND RESET.

Posted on Feb 07, 2010

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Posted on Jan 02, 2017

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hemantraj
  • 638 Answers

SOURCE: Scanner Failure

this is very common problem many users of this type of printer are getting the same problem.final solution for this problem is change the scanner unit.it will cost you between 50$ to 60$ exact. rate this solution as fixya and give respect to our technical experince that saved your precious time.thank u for using fixya.

Posted on Jun 14, 2008

  • 2 Answers

SOURCE: Scanner failure

scanner failure, turn unit off and back on, does not help

Posted on Oct 11, 2008

  • 2692 Answers

SOURCE: Scanner Failure

I don't want to know anything. I want, (wanted) you to attempt what I had suggested. I am not positive it will work and I did not want you to score me low but would rather have no score at all.
1. Disconnect the Printer/scanner  2. Uninstall the software. START- CONTROL PANEL -either  ADD AND REMOVE PROGRAMS or PRINTER AND FAXS  _ Highlight printer and tell it to REMOVE PRINTER. 3. Hook the printer back up. Run the install software that has the correct driver for the version of windows that you are using.
The HP link for your model that I provided to you is to download the software to install , if you ether have the wrong driver or have lost the install disk ,if you ever had one.      Look at what version of windows you are using and see if the disk states that it is for that version of windows, like Xp, VISTA, 98, etc. If it does not you must download the correct software.      I was attempting to avoid asking all of the needed questions such as; Is this a new problem or have never had the scanner work correctly? New computer or same one? Computer Make and model?  Version of windows that you are using? All of these things enter into a problem such as yours.   I hope this helps. |:)

Posted on Feb 08, 2009

seeker5211
  • 1089 Answers

SOURCE: Scanner error 5

The only fix that I know is to get the scanner/copier assembly(that's the assembly at the very top where the copier is) replaced.
I don't imagine that it is cheap. Get an estimate 1st.

Posted on Nov 14, 2011

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1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
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You may want to try following these steps:
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hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
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the error message refers to the hardware issue of the printer. Below is the document that i need you to follow to somehow resolve your issue.

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Please let me know if the document that i gave to you resolves your issue.

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Below is the document that i want you to follow.

CLICK HERE ===>> DOCUMENT

Pleae let me know the result after performing the steps.

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