If you have a tracfone or motorola net10 phone whatever prepaid phone you have go to their website under support select technical support and follow the instructions. i did it with my sons net10 phone it took bout 5 mins and i was done and working great. : )
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Go to www.tracfone.com and in the upper right hand corner you'll find a link to their support option. Click on that and it will give you a list of options to choose from. Choose "prepaid disabled" and they will give you a code to enter into your phone to fix the problem.
The other option is to call Tracfone at 1-800-867-7183
Your prepaid service may have been disabled for one or more reasons. Although it depends on the country in which you reside and the terms of service provider, here I list some of the reasons.
You might have not recharged the phone according to the terms and conditions of the cell phone companies which binds users to recharge with a certain amount within stipulated time. For example.... xyz is a telecom company which says its customer that minimum Rs. 100 should be consumed within 4 months else the card will be ceased. That means at any how you have to either consume Rs. 100 within the limit or recharge the phone by Rs. 100 on every 4 months to keep the card active.
You might have not responded to the company's call which they make time to time to check whether the card is active or it is in good hand.
There may be toll free number of the company. You can contact them and ask the problem about.
you are f'ed. sounds like the phone will have to be reset. my was 6 months old and all of a sudden the screen read "service disabled." what sucked was it was 9:00 at night and their customer service was closed for the evening. i called the next morning. talked to some indian who gave me a series of 18 numbers to enter in the code entry mode box. after pressing ok, the phone re-booted and was fine.
Just call net10 and look for technical support and wait for the option talk with a representative....say that you was playing with the cell phone options and don't know why the phone now display that message...they will give you a big code that you need to enter in the (menu>prepaid>code entry mode> enter the code>press ok), the phone will display "code accepted" go back to your home screen and that's it! phone come back to normal...
i had the same problem i was pissed but heres the solution that helped me.
1. go to www.tracfone.com
2.then go to service & support and click on technical support
3.then enter your phones serial number in the "Report Technical Difficulties" box.(to get your serial number go on your phone hit menu,then hit prepaid,then hit serial number.)then hit submit.
4.then once you hit submit scroll all the way down to "prepaid disabled unit disabled".
5.then click contiue once you get there then just follow the steps along the way.
I had the same problem . After entering wrong code numbers,it disables the phone after four tries. The only way to get it back is to call customer service at 800-867-7183 . press 1 for english. the next menu press 4 and the last menu press 5 to talk live to technical support. They will not ask you what you were doing to disable it.They will have you go to code feature off my prepaid menu and you must type in the 24 digit code they give you and then press ok.Then you are back in service with no charge. Hope this answers your question.