a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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You have 3 options to do an ESN swap, 1. Call 1.800.CRICKET and tell the representative that you need Swap devices. (possible fee)
2. Go to your nearest Cricket store and tell them to do it. (possible fee)
3. Go to mycricket.com and login in to your account and you have and option to change MEID or ESN once it ask you for the MEID number you input the 18 digit number that usually start with 268.
The Motorola SLVR is a handset that focuses on media offerings, being
one of the few non-Apple phones that features iTunes support. Although
the Motorola SLVR has been available on GSM networks in the past, it is
only sold through CDMA networks, such as Sprint PCS, US Cellular and
Cricket Wireless. Unlike GSM phones, CDMA phones don't require unlock
codes to take them to other networks. Instead, unlocking a CDMA phone
involves removing the old software and installing software for its new
network. The removal of the old software and installation of the new
software is called flashing.
Browse your new mobile company's store finder for a store in your area that performs handset flashing services.
Take your Motorola SLVR into the
store you located in Step 1. Explain that you currently use another
mobile company but would like to switch to their mobile company. Allow
the representative to install the new software onto the Motorola SLVR
and then activate the phone to their network.
Pay the fees the new mobile
company charges for activating and flashing services. Pricing can vary
depending on the mobile company.
Contact your old mobile company
to cancel your service contract. Be prepared to pay any fees associated
with early cancellation or past-due accounts.
YOU SHOULD HAVE CALLED CRICKET 1-800 NUMBER AND TOLD THEM THAT U BROUGHT A USED CELL PHONE AND TELL THEM U LIKE TO HAVE IT ACTIVATED
YOU NEED TO TAKE OUT THE BATTERY IN WRITE DOWN THE NAME AND MODEL NUMBER //AND// (ESN OR HEX , DEC) NUMBER
okay, this happened to me too.
first you need to call virgin mobile and ask a live advisor for help.
if they ask you to take the battery out and press the power button for 30 seconds and it doesnt work then they will try to send you a new charger.
when i called it was out of stock.
you can also but the car charger.
hope i helped :]
if you buy any virgin mobile phone the lock code is always the last 4 digits of your cell number if you buy it used from someone then you have to either get the last for digits of their number or take it in to virgin mobile and have then change it for you