Question about HP OfficeJet 6210 All-In-One InkJet Printer

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I keep getting 'close print cartridge access door' and 'clear carriage jam' messages; what can I do?

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Please follow ALL steps here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00249509&cc=us&lc=en&dlc=en&product=421991

Thank you

TechSaver

Posted on Feb 07, 2010

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Posted on Jan 02, 2017

rockfixya
  • 679 Answers

SOURCE: Print Cartridge Carriage Stalled

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

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3 Answers

Print head jam


Check the LCD on your printer control panel or the status monitor on your computer for an error message. If there is an error message, follow the instructions to clear it.

If there is no error message, or if the problem continues:

  1. Open the access door.
  2. Disconnect the power adapter from the back of the printer.
  3. CAUTION: Do not use force on the printhead carriage to move it. Gently move the printhead carriage from side to side to see that it moves freely and there are no obstructions.
  4. Remove any obstructions that may prevent the printhead carriage and ink cartridges from moving to the center position.
  5. Close the access door.
  6. Connect the power adapter to the printer.
  7. Remove the ink cartridges from the printhead.
  8. Verify that the labels on the ink cartridges are intact, and that the cartridges are not damaged.
  9. firmly until you hear it click into position.
    black%20ink%20cartridge_generic.jpg
  10. Insert the color ink cartridge into the printhead, then press down firmly until you hear it click into position.
    color%20ink%20cartridge_generic.jpg
  11. Close the printer access door.
  12. Press OK to clear the error.
  13. Make a print.

May 06, 2014 | Kodak Office Hero 6.1

1 Answer

Whenever i try to print it does 1/2 page then the cartridge keeps getting stalled on one side. Error message on screen says print cartridge stalled, error message on printer says clear carraige jam. Cannot...


If there's a carriage jam. While the printer is turned on, Open the access door of you printer.
If the carriage is stuck at the left side, try moving it manually by hand to the right most part of the window. If it's stuck on the right, try moving it by hand to the left.
If you've already done that. While the printer is turned on, unplug the power cord from the back. Close the access door. And then plug it back in.
Make sure you restart the computer first just to avoid documents getting stuck in the print queue. Try printing again. Usually it does the trick.

Feb 03, 2011 | Office Equipment & Supplies

1 Answer

How do I re-set after a paper jam hp psc 1200?


Verify that the print cartridge door is closed.
The print carriage may be jammed, follow these steps to correct the problem:
1.
Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
2.
Disconnect the power cord from the all-in-one.
3.
Remove both print cartridges.
4.
Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
5.
Close the print cartridge access door.
6.
Plug the power cord back in.
7.
After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.
8.
Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.
*
Try to make a copy. If the all-in-one pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism. Contact HP for assistance.

If that doesn't work, maybe try this too:


Clearing paper jams
Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:

1.
Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
2.
Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you.
NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems.

Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
*
If under warranty, contact HP to obtain a replacement part.
*
Click How to buy on this page to order replacement parts.
3.
From the rear access door opening, gently pull the jammed paper free.
4.
Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
5.
Reattach the rear access door by inserting the two pins on the right of the door into the holes for them and then pressing in gently but firmly on the left side.

6.
Reconnect the power cord to the unit and turn the unit on. Source(s): http://www.castleink.com

Sep 01, 2010 | Computers & Internet

2 Answers

The printer is constantly sending a message- 'paper jam'


HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Step four: Verify that the print carriage can move freely
Follow these steps to try to move the print carriage.
CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Dec 30, 2009 | HP DeskJet 3745 Printer

2 Answers

Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...


HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

How do i clear a cartridge jam on my hp all in one printer


Hi,
Is the paper feeding crooked and catching on the carriage? If so, remove the rear access door and clean the feed rollers with a damp cloth.
some other resion is The print carriage is the part that holds the print cartridges. Carriage blocked or jammed messages may occur for these reasons:
A paper jam was cleared from the front instead of the back on models that have a rear access door.
The print cartridges were installed incorrectly.
There is some obstruction in the path of the print carriage.
Open the print cartridge access door of the all-in-one so that the print carriage can be accessed.

Thanks,

Dec 03, 2009 | Computers & Internet

1 Answer

My printer made a weird noise and now says "Open door Clear carriage jam and then press Enter". How do I clear a carriage jam? I have opened the top cover and usually the print cartridges move to the...


Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges. Step one: Remove the print cartridges
1. Press the Power button ( ) to turn off the product. 2. Open the front of the product to access the carriage. The carriage moves to the center of the product.
3. Unlatch the two print cartridge latches, and then raise the latches. 4. Remove the print cartridges.
Step two: Reinsert the print cartridges
1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
# NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch. # Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs. CAUTION: To avoid damaging the product, do not force the latches into place.

3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

Jul 08, 2009 | HP PSC 2175 All-In-One InkJet Printer

1 Answer

Print cartridge carriage is stalled


Hi,
There are a few steps to follow to check the Printer.

Step one: Turn the All-in-One off and on again
  1. Press the On button to turn the product off.
  2. Press the On button again to turn the product on.
If the error message is not resolved, continue to the next step. Step two: Clear any paper jam Follow these instructions to clear a paper jam. CAUTION: All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.
  1. Turn off the product and unplug the power cord.
  2. Turn the product around to access the back of the product.
  3. Open the rear access door:
    1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
    2. As the door shifts to the right, pull the door out slightly to release.
    3. When the door is released, gently remove the door by sliding the door out and to the left.
    1. From the rear access opening, gently pull the jammed paper out of the rollers.
    NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
    1. Replace the rear access door:
    2. Insert the two posts on the right of the door into the holes on the right side of the opening.
    3. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
    4. As the door shifts to the right, push in the left side of the door to lock it into position.
    5. Reconnect the power cord and turn the product on.
    Step three: Make sure that the print carriage can move freely Follow these instructions to make sure the print carriage can move freely.
    1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
    2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
    3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
    4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You may have to reach through the output paper tray to access the print carriage.
    5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
    6. Press the On button to turn on the product.
    If the error message is not resolved, continue to the next step. Step four: Remove the print cartridges Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.
    1. Make sure the printer is turned on.
    2. Open the print cartridge access door, and then wait until the print carriage is idle and silent.
    Press down lightly on the end of each print cartridge to release it.
    • The tri-color print cartridge is on the left.
    • The black or photo print cartridge is on the right.
    Slide both cartridges out and place them on a clean sheet of paper. CAUTION: Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

    1. Disconnect the power cord.
    2. Move the carriage all the way to the left with your hand.
    3. Close the print cartridge access door.
    4. Reconnect the power cord.
    5. Turn the product on, if necessary.
    6. If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
    If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps. Step five: Reinstall the print cartridges step 6, Partial reset Follow these instructions to perform a partial reset of the product.
    1. Turn the product off by pressing the On button.
    2. Unplug the power cord from the back of the product.
    3. Plug the power cord back into the product.
    4. Turn the product on by pressing the On button
    1. Load letter, A4, or legal unused plain white paper into the paper tray.
    2. Press the Setup button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
    3. Press the OK button. The product prints a self-test report.
    Hopefully fixing the problem for you
    Regards
    Richard.

    Apr 26, 2009 | HP PSC 1610 All-In-One InkJet Printer

    3 Answers

    Carriage Jam


    Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.

    Apr 22, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

    1 Answer

    Paper jam?


    Check Paper light flashes but there isn't a paper related problem The check paper light may also flash if there are other problems. Verify the following conditions:
    • Verify that the print cartridge door is closed.
    • The print carriage may be jammed, follow these steps to correct the problem:
      1. Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.
      2. Disconnect the power cord from the all-in-one.
      3. Remove both print cartridges.
      4. Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.
      5. Close the print cartridge access door.
      6. Plug the power cord back in.
      7. After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.
      8. Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.
    • Try to make a copy. If the all-in-one pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism. Contact HP for assistance.

    Nov 01, 2007 | HP PSC 1410 All-In-One InkJet Printer

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