Printing blank page

Ok here are a few things to try first, if they fail to work, reply here with the results and we can work from there..

1.) remove the cartridge and blot it on tissue paper to ensure it has ink..

2.) go to the printer preferences
Start / All Programs / Printers and Faxes,,
Right Clik on the printer and click properties

YOUR PRINTER SETTINGS MAY VERY FROM HERE BUT ITS BASICALLY THE SAME PRINCIPAL AND YOU WILL FIND THE FEATURES JUST PROBERALLY IN ANOTHER LOCATION

Click Printing Preferences then maintenance
Click Cartridge settings
Ensure its set to print from both black and color cartridge..

Just find the settings and make sure its set to print from both cartridges..

Let me know how that plays off and we can work from there...
but that should work..

Check cartiges if it is correctlly plugget in

Make sure you removed the top tab to let air in(probably did.)
Remove the cartridge and make sure the plastic on the
bottom got punctured when you installed it,and the little
piece of plastic isn't caught in the ink port.

Try this to reset the toner count first:

open front cover, press options and start key.

If that doesn't fix it, try this:

1. press the Menu & Mono start keys. next press the up arrow key 4 times to make the machine enter the maintenance mode.

2. Enter 8 & 0 by using the up arrow key & SET keys.

3. press the mono start key several times untill the purge count appears on the LCD.

4. enter 2 7 8 & 3 by using the up arrow key & set keys to reset the purge count to zero

5. press the stop/exit key to return to the initial stage of the maintanance mode.

6. enter 9 twice by using the up arrow & set key's to exit from maintenance mode

Good luck!

Hi,

Are you using an original black ink cartridge?