Question about Philips Audio Players & Recorders

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Hi, I have a Philips HTS9800W and the back speakers do not get any sound any more. I have tried changing the wireless channel but there is nothing, the blue light on the box dose not come on. I have also tested that there is power to the back speakers. Thanks Paul

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Hi


Thanks for using FixYa. First of all please check that all the cable connections from/to the Phillips HT are fine and connected properly as per Operating Instructions. You’ll also need to check that the “Sound Mute” is not active and the volume is not set to minimum. Also check that the back “Speakers” are not set to “Off”. Change “SAP” settings. Check “HDMI1 in” or “HDMI2 in” settings when equipment is connected via HDMI. If there is a problem with digital sound connection, select analog sound connection and inform me about the results.


Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

Posted on Feb 07, 2010

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IF ALL WIRES ARE CORRECTLY BEEN SETUP OR INSTALLED THEN THE NEXT STEP IS TO CONFIGURE THE SYSTEM TO WORK ON ALL SPEAKERS...

Before the setup of the speakers' channels
  • Press the SURR. button on the remote to select multichannel surround mode before adjusting the speaker settings.
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Setting Speakers' Channels
  1. Press 060227073157_11231.jpg to stop playback, then press SYSTEM MENU.
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  3. Press 060227073211_11232.jpg060227073221_11233.jpg to highlight { Speaker Setup Page }, then press 060227073234_11234.jpg.

    060227073118_11228.jpg
  4. Enter its submenu by pressing 060227073234_11234.jpg.
  5. Press 060227073211_11232.jpg060227073221_11233.jpg to highlight one of the options below at a time, then press 060227073234_11234.jpg.

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      060227073133_11229.jpg
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      060227073144_11230.jpg
  6. Press 060227073245_11235.jpg060227073234_11234.jpg to adjust to the setting that best suit your surround sound needs.
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Notes:
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I have just bought one of these today and have had the exact same problem. No rear sound and no blue light on the receiver box.

Solution:
What philips don't tell you in the manual and on the support site is that the receiver box has a switch hidden under a white sticker; next to the left of the right speaker connection. The switch has 3 positions which can be selected. I had tried each switch position and power cycled the subwoofer each time until eventually i got a blue light on the receiver box.

You may also need to select the correct channel on the control box by pressing the "sound" button for 5 seconds on the remote control.



It took me quite a while to try the different combinations until it finally worked. I can't imagine that Philips would have sent the system out without testing the wireless partnership first, so I am guessing my wireless network could have had something to do with it. (forever the optimist).

I did expect the subwoofer standby light to have gone off or changed colour once operational, but this just seems to stay on no matter what state it is in.

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Prior to this, I had only tried cycling power to the DVD player itself.  I also re-seated the two, fat cables connected to the junction box. One of them had worked itself slightly loose and the result was completely absent speaker channels.

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