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I I bought a iConcepts Deluxe Wireless Desktop Duo Back Before Christmas and just got it hooked upo three days agoand the keyboard will not let me type the letter e.do i return the board to you or to walmart...i don't think they sell your product anymore..

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  • afadcock Feb 22, 2008

    thanks....i found the site after i sent the first e-mail Frank

  • afadcock Feb 24, 2008

    i did what maggie suggested..waiting on a reply..but i'm not going to break the seal on the key board..thx maggie

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Since you bought it before Christmas, I don't think Walmart will want to return it for you. I would recommend that you contact iConcepts... which is actually Sakar.. here's the link to what I think is your keyboard -- if it's not the right keyboard duo, just look over to the left on that page and navigate to it.. there's a 1yr warranty on it so they should do something to help you...

http://www.sakar.com/p-389.aspx?categoryid=181

Good Luck!
Maggie B

Posted on Feb 22, 2008

  • Maggie B Feb 22, 2008

    Thanks for letting me know! How about closing this question as resolved and give a 'rating'...

    Maggie B

  • Maggie B Feb 24, 2008

    Thanks for the update.. I'd give them a few days (business days) for a response. What you might get is an email w/ a "RMA" (return merchandise authorization) and instructions on how to do the return. OR you might get info on how to work an exchange...

    Either way, hopefully. they'll handle it.

    Maggie

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