Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Hi. DC14 not running. Repeated pressing of the switch occasionally produces a split second whirr from the motor. I had been picking up plaster dust for some time but stopping regularly to clear out filters and 'the little tubes.' The switch is fine. I cannot see how to get at the motor. Thanks , Chris

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Hi again. I finally figured out access to the motor. One of the brushes was burnt and broken. I have ordered a replacement set and cleaned up the comutator ( spelling ?). Thanks, Chris

Posted on Feb 08, 2010

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Switching on and off no suction


Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC14 is engineered to shut off if it starts to overheat. This could be due to a blockage, and the filter may also need a wash.

In normal use we recommend washing DC14's pre-filter at least once every 3-6 months using cold water without detergent. Allow at least 12 hours for the filter to dry completely before replacing it.


To check for any blockages, follow each of the steps shown in our online support guide: http://www.dyson.co.uk/support/dc14/dc14-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

If you'd like some further help from our experts after giving these steps a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide assistance.

Aug 06, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson upright cylinder stuck wont release to empty unit


I have had this happen to me (DC14 Animal). This was my experience:

If you have recently had the motor filter (the "permanent" one under the dust container, right on top of the motor) out and have replaced it, it is important to make sure that the filter cover is down properly, otherwise the canister will not release.

I got the dust container off by pushing it downwards, quite hard before pressing the release button. You really will have to push straight down on it quite hard. Then investigate why the dust container is so high that it will not release.

Jul 30, 2014 | Dyson Vacuums

6 Answers

I hsave a dyson dc14 was vacuuming and the power gradually started to reduce then completely died what could be the cause of this


If you mean the motor actually stopped, you may have got something lodged in a hose etc and as vacuuming it restricted more air flow which reduces the suction and will overheat the motor. Most have a thermally protected motor so after they cool down they will come back on, but unless you find the restriction, it will overheat again and cut off. If a hepa filter gets clogged up enough, it can do the same thing and some have a post motor hepa that says it is lifetime, but it is not.

May 25, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson D14 was used by electricians to clean up plaster dust when chasing out wiring! It has not worked properly since. My husband has twice taken it apart and cleaned filters carefully drying all


Hi there, it's Jack at Dyson.

Our machines are designed and tested for standard domestic use only, and we do advise against using them to clean up large quantities of fine powders, such as plaster dust.

It's possible that if the plaster dust has damaged the filter, replacing this will improve performance. However, I'd encourage you to get in touch with us directly before ordering a replacement - our experts will take you through some quick troubleshooting checks just to make sure that a new filter will resolve the issue.

You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have your machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 19, 2013 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Hi. I've had a plasterer and tiler doing some work in my house and they have tried to use the dyson to clear up after themselves. This has resulted in a complete loss of power, it won't even turn on. I...


Hi there,
I own a vacuum repair business and I see this pretty often. Basically plaster dust is too light and too fine to be caught effectively in the dirt chamber. What happens is a small portion of this dust goes into the motor and wears out the brushes and causes it to burn out.
basically it is a 99% chance that you need a complete new motor.
The only other thing possible really is a unrelated fluke (like 1 in 1000 chance) that the switch or cord failed at that time.
If you need the parts and can do the repair yourself try vacuumspot or nelsonvacuums.
If you found this solution helpful (even if it wasn't what you wanted to hear) please take a moment to rate the solution!.

Dec 14, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

My dyson d70 won't pick up efficiantly, i have been hoovering plaster up previous to this. i have lost my user manual and can't remove the fillters to clean them.


Plaster dust is very fine and can get into the motor. Clean every part of the suction system, I've seen them be full of plaster pieces blocking the flow. Wash or replace every filter, dry before trying again.

Jun 06, 2010 | Vacuums

1 Answer

Great suction through handle, no clogs anywhere,


OK - there are two obvious things to check: 1. Make sure the brush is rotating. The DC14 has a 'brush control system" operated by a knob on the base in front of the right side wheel. Make sure this hasn't accidentally been moved to the "off" position. With it in the "on" position, switch the machine on, tilt the handle back and check that the brush roll is rotating. If it isn't, then there's a broken belt or a problem with the clutch mechanism in the brush control system. 2. If the brush is rotating, switch the machine off (and unplug it), turn it over and you will see a short length of clear plastic hose with spiral reinforcing that runs from the brush area to the motor. That hose often develops a split (which lets air in and reduces suction around the brush). Take that hose off (pull it off from the motor end and then unscrew it from the brush end) and inspect it carefully for any damage. If it is damaged, get a new one - don't try and repair the old one, it's not worth it.
I hope this helps - if so, please remember to rate my response. If you need more help, just post a reply here and I'll see what more I can do. Good luck!

Feb 10, 2010 | Dyson DC14 Full Access Bagless Upright...

1 Answer

Filter seems clogged.


Its fully blocked, needs stripping down and cleaning.
Start with the brush roller compartment, clean in their and take the bucket off and clean all filters Get your contractor back and tell him to get it serviced.
The motor housing will need cleaning as well.

Aug 30, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

Dyson vacum cleaner lost suction got the DC14 and it doesn't seem to have much suction in the floor head, the hose still has good suction. I have checked all the paths for blockage and there is none.


Forgive me if I'm thinking of the wrong model, but I think the DC14 has a short length of clear plastic tubing between the floor head and the fixed vacuum pipe-work. This tube can split and let air in which, of course, reduces suction at the head. You need to inspect it very carefully, as the split is often where it's really difficult to see!
If this is the problem, a repair with tape is possible but rarely completely satisfactory. A new bit of tube is the best solution.

Apr 08, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Hoover Wind Tunnel U5720-950


be sure it has a new bag and fillter, or try running it on a clean surface with the door off. if it still has a burn smell and only runs a few seconds the motor is probably bad. expensive and difficult to access. kitty litter has moisture in it and the vac motor is strong enough to pull the moisture out and draw it through the motor which will damage the commutator. kitty litter (and plaster dust) are stone dust composed and will pass some material through filters in to motors. for such jobs you should use a shop vac style machine , since they have a bypass motor that doesn't pass material through it.

Jun 10, 2008 | Vacuums

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