Question about Canon Pixma MP500 All-In-One InkJet Printer

5 Answers

Cannot recognize ink cartridge

Used printer very little over period of 6-ish months, but previously worked very well. Now it won't recognize the magenta cartridge. Have only used OEM cartridges. When error received, ink tank was about 1/2 full and had not been touched or monkeyed with in any way. Replaced cartridge anyway -- still won't recognize cartridge. What now? The machine is locked up.

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  • Deana23 Mar 08, 2008

    Printer wont recognize yellow ink tank change the chip that works in other tank still wont work.

  • Anonymous Apr 20, 2008

    My Canon Pixma MP600 has the exact same problem with the magenta ink cartridge. I, too, substituted the cartridge even though it wasn't necessary. Guess I'll have to get the machine serviced. Thanks for the advice.


  • harkjv Apr 22, 2008

    the yellow cartridge on my mp500 is not recognized and the light continuously goes out. I have put it back and will work once or twice then get same error message.

  • anklet Jun 01, 2008

    l keep trying to use it but the message is the same for both cartridges l have an canon pixma MP 160 but it won't work all of a sudden.l didn't have any problems by now.

  • Anonymous Jun 07, 2008

    my pixma

  • Anonymous Jun 10, 2008

    Printer came up with the fault, can't recognise ink cartridge, replaced the Magenta cartridge, still won't work? Epson R300.

  • Mikehen Jun 19, 2008

    have the same problem with Canon 520 - Magenta cartridge...going back to HP

  • Donna Lubin
    Donna Lubin Jun 19, 2008

    Exactly the same- happened today in my R300 when I replaced the magenta cartraidfe- now it won't recognize ANY of the cartirdiges. It thinks it is printing, but nothing comes out on the paper!


  • bigal479 Jun 23, 2008

    my canon pixma ip 5300 will not recognise the Magenta cartridge and i do not know how to fix this, have e-mailed canon but so far no reply

  • Anonymous Jun 23, 2008

    THe magenta cartridge is not being recognized. It is so frustrating! I'm glad to hear it's not just my printer. Any suggestion?

  • havvocc Jul 30, 2008

    My pixma mp 500 does not recognize the cyan cartridge. HOW DO I FIX THIS PROBLEM... The cartridge is full PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!

  • Anonymous Aug 13, 2008

    every time I turn on my printer I get a messge saying I have two of tdhe same ink cartriges

  • dbamom22 Sep 08, 2008

    I've had my printer for a year and have always used "generic" ink cartridges with no problem. Now, with a new magenta properly installed, my Epson is not recognizing it and won't print. Help!

  • Canasta Sep 08, 2008

    Sometimes CAN'T RECONIZE CARTRIDGE.
    Sometimes TWO INK TANKS OF SAME COLOR (Black)

    repeated tries finally allow me print.


  • danny80
    danny80 Sep 09, 2008

    I am having the exact same problem with magenta cartridge, under the same circumstances...I don't want to trash this printer...I just bought new cartridges.

  • Anonymous Sep 10, 2008

    I have the same problems - either won't recognize the ink cartridge or will think there are two of the same color installed. I tried cleaning the contacts with alcohol; it didn't help. I can't use my printer at all. My husband's older Canon printer does not have those annoying chips in it and he has had no trouble with his at all. He can also purchase after-market cartridges, which are a lot cheaper than the expensive Cannon brand and they always work.

  • adriansterri Oct 11, 2008

    I'm getting an error U150 can't rocognise print cartridge.

    I've never let the ink run out or used non canon print cartridges.

    Its not that old or does that much work.

  • Anonymous Oct 14, 2008

    The darn thing won't register my ink cartridge. I don't want to go fix it if it's cheaper to buy a whole new printer - but what a waste!


  • BlHeron Oct 26, 2008

    Same problem with black and multicolor cartridge on my HP. Sat for a bit and now it either says "Check Cartridge or door open. Neither is true, replaced with new cartride and still not working. This has happened many times before, but after half a dozen times taking it out, cleaning both the cartridge and slot and replacing it it usually works. Now sitting here with $100 worth of useless ink and a printer that won't work.

  • ollwenjones Mar 14, 2009

    Same problem. Magenta cartridge. Never messed with. Recently all new Canon brand cartridges.

  • Anonymous May 24, 2009

    The same problem with C (Cyan original patron of Canon) with the PM500.It seems to be a technical problem of the firm.

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I had the same problem. I was using original brand cartridges and it was still not working. Here's how I got it to work. I recommend doing each step and then trying to print a test page to see if it is working.

1. I used a Q-tip with Isopropyl Alcohol and cleaned the gold contacts on both the cartridge and the mating contacts in the printer.

2. Then from the Setup Menu, I found a menu called Tools. From there I ran "Align Print Cartridges".

3. From the same menu I also ran "Clean Print Cartridges"

4. I then ran a few test prints by going into the Setup Menu and then choosing "Print Report" and then selecting "Self-Test Report". It prints grid patterns in black & white as well as magenta, yellow and blue. The black grid pattern had some missing lines until I printed this report a few times.

5. I made a few photocopies and now the printouts no longer have large stripes of missing ink as it did in the earlier steps.

Good luck. Hope this helps.

Posted on Dec 03, 2008

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The cleaning of the cartridges and the pins with isopropyl alcohol has done it. Working now as it should. Thankyou very much.

Posted on Aug 06, 2009

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I have a canon pixma mx340 and it does not wanna recognize the new ink caridges, what can i do?????

Posted on Mar 21, 2011

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  • Other times if by replacing new ink cartridge the problem for error code still occurs, it might be the pin on the print-head has lost the alighting, this will require for Canon to service to alight back the pin on print-head in order for the printer to operate smoothly again.
  • There are 4pins for each ink cartridge on the print-head. Anytime if one of the pins has problem, maybe missing (lack of one)or scatches, by replacing new ink cartridge wont help too.
  • (Maybe check with your own nearby technician if by any lucks they can help to rescue your printer, which I hope Canon does not have further enhancement on their printer with other Unique features to prevent users from using 3rd party technical support.)

Posted on Mar 28, 2008

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Don't know whether this will help many people or not. My iP5300 wasn't registering ink cartridges either (magenta). I tried several different generic cartridges with replacement chips. Finally thought I'd just try with genuine canon cartridges and all seemsto be fine. I've read so many times people saying that genuine cartidges make the differnence - I'm begining to agree with them. Can't imagine that will solve all the problems listed here though but if not tried already might be worth trying before trying to clean/replace print head and/or buying a new printer......

Posted on Oct 30, 2008

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  • 125 Answers

SOURCE: cannot recognize ink cartridge

I have about 6 canon printers with a 3in 1 using PG40 and CL41. I have never encountered the problem you have. I have looked into some other sites and noticed a number if CLI-8 cartridges being replaced by Canon. I think there are only 2 probable problem areas, he cartridge or the software you are using. I suggest you call up Canon and complain about this problem. Seems like you got the printer 6 months or so ago. You should able to get to do something like replace the printer or cartridges. I'm assuming that you don't refill or have your cartridges refilled so the contact points should not be messy w/ ink. You can try cleaning the contact points on the cartridges and printer. But I'd call Canon and explain to them the situation and see if they can solve your problem. Solve I'm implying is to replace your cartridges or printer. Let me know if this helps.

Posted on Jul 22, 2008

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