Question about Canon Pixma MP500 All-In-One InkJet Printer
Used printer very little over period of 6-ish months, but previously worked very well. Now it won't recognize the magenta cartridge. Have only used OEM cartridges. When error received, ink tank was about 1/2 full and had not been touched or monkeyed with in any way. Replaced cartridge anyway -- still won't recognize cartridge. What now? The machine is locked up.
I had the same problem. I was using original brand cartridges and it was still not working. Here's how I got it to work. I recommend doing each step and then trying to print a test page to see if it is working.
1. I used a Q-tip with Isopropyl Alcohol and cleaned the gold contacts on both the cartridge and the mating contacts in the printer.
2. Then from the Setup Menu, I found a menu called Tools. From there I ran "Align Print Cartridges".
3. From the same menu I also ran "Clean Print Cartridges"
4. I then ran a few test prints by going into the Setup Menu and then choosing "Print Report" and then selecting "Self-Test Report". It prints grid patterns in black & white as well as magenta, yellow and blue. The black grid pattern had some missing lines until I printed this report a few times.
5. I made a few photocopies and now the printouts no longer have large stripes of missing ink as it did in the earlier steps.
Good luck. Hope this helps.
Posted on Dec 03, 2008
The cleaning of the cartridges and the pins with isopropyl alcohol has done it. Working now as it should. Thankyou very much.
Posted on Aug 06, 2009
I have a canon pixma mx340 and it does not wanna recognize the new ink caridges, what can i do?????
Posted on Mar 21, 2011
Posted on Mar 28, 2008
Don't know whether this will help many people or not. My iP5300 wasn't registering ink cartridges either (magenta). I tried several different generic cartridges with replacement chips. Finally thought I'd just try with genuine canon cartridges and all seemsto be fine. I've read so many times people saying that genuine cartidges make the differnence - I'm begining to agree with them. Can't imagine that will solve all the problems listed here though but if not tried already might be worth trying before trying to clean/replace print head and/or buying a new printer......
Posted on Oct 30, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: cannot recognize ink cartridge
I have about 6 canon printers with a 3in 1 using PG40 and CL41. I have never encountered the problem you have. I have looked into some other sites and noticed a number if CLI-8 cartridges being replaced by Canon. I think there are only 2 probable problem areas, he cartridge or the software you are using. I suggest you call up Canon and complain about this problem. Seems like you got the printer 6 months or so ago. You should able to get to do something like replace the printer or cartridges. I'm assuming that you don't refill or have your cartridges refilled so the contact points should not be messy w/ ink. You can try cleaning the contact points on the cartridges and printer. But I'd call Canon and explain to them the situation and see if they can solve your problem. Solve I'm implying is to replace your cartridges or printer. Let me know if this helps.
Posted on Jul 22, 2008
Tips for a great answer:
Sep 30, 2012 | HP Photosmart C4180 All-In-One InkJet...
Jul 11, 2012 | Canon PIXMA iP3300 Printer
Jun 03, 2010 | Canon PIXMA MP160 All-In-One InkJet...
Apr 03, 2010 | Olivetti wireless All-In-One InkJet...
Mar 29, 2010 | Brother MFC-620CN All-In-One InkJet...
Jul 07, 2009 | HP PSC 2410 All-In-One InkJet Printer
Jun 12, 2009 | HP Deskjet D4260 Printer
Feb 13, 2009 | Lexmark X4530 InkJet Printer
Jul 22, 2008 | Canon PIXMA MP460 All-In-One InkJet...
Dec 26, 2007 | Canon PIXMA MP600 all-In-One InkJet...
9,997 people viewed this question
Usually answered in minutes!