Question about SanDisk Sansa c240 MP3 Player

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I am having c240 sansa mp3 player and it is not showing any USB mode. There is no USB mode MTP or MSC when I go to settings. So as my MP3 player is not going into the MSC mode I am not able to load the drivers for the MP3 player. Please suggest

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  • malathysuri May 11, 2010

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On the MP3 player, go to settings > system, put the USB mode to MSC, then reconnect to the computer, computer will read, the device is currently on MTP and your computer doesnt have driver so that is why its not recognizing.

Aug 29, 2011 | Coby MP-C7085 MP3 Player

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Sansa e250 MP3 Player: The computer won't acknowledge that my Sansa E250 ...


Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ......

May 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 MP3 Player: won't play any music or change to any other format...


Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ........

May 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My Red Sansa Clip 4GB will not show on any computer i plug it into, It only charges and i have tried the auto detect, mtp, and msc settings. Any Suggestions?


See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit

May 17, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Cant not download on windows vista without disk for sansa c240


Hello,

> basic info
Support info for the c200 series players:
http://kb.sandisk.com/app/answers/detail/a_id/4487/session/L3NpZC85cE94WVlZag%3D%3D/sno/0#c200
Answer pages for c200 and c240 related players:
http://kb.sandisk.com/app/answers/list/p/555%2C662%2C646%2C653%2C654/r_id/101834/search/1


> connection mode
The player can operate in either MSC or MTP mode.

MSC = Mass Storage Class, seeing the player as a removable disk.
In this mode you can transfer with copy and paste or drag and drop
method.
note
Before disconnecting in MSC mode always go through the icon right below "safely remove hardware": remove the player in the icon before taking out the USB cable.

MTP = Media Transfer Protocol, having the player connected in software
e.g. Windows Media Player.
note
Disconnect the player only after the dialog in the software tells you can disconnect the player or transfers have been finished.

USB connection mode can be set in the menu, it can be
auto detect
MSC
MTP
Look in the manual for this setup.
c200 series version 1:
http://mp3support.sandisk.com/downloads/um/c200-ug-eng.pdf
c200 series version 2:
http://mp3support.sandisk.com/downloads/um/c200v2-um-eng.pdf
USB connection mode can also be forced into MSC mode on the version 2 player (default connection version 2 player is MTP mode):
1. Turn device OFF.
2. Slide the hold switch to the direction of the REC button so an orange color would show putting the device on Hold.
3. Press and hold the left ( |<< ) button while connecting the device to the PC.


> recognizing in MTP mode
When an MTP device is not recognized in Windows Media Player 11:
http://kb.sandisk.com/app/answers/detail/a_id/36/kw/vista/p/555%2C662%2C646%2C653%2C654/r_id/101834

FIX from Microsoft for Media Transfer Protocol related player / USB devices:
http://support.microsoft.com/kb/939211


> about compatible SD cards
Differences between version 1 and 2, c200 series players:
http://kb.sandisk.com/app/answers/detail/a_id/194/sno/0

Hope this is enough information to get the downloads you want.
Just add a comment when needing more help.

Apr 09, 2010 | SanDisk Sansa c240 MP3 Player

1 Answer

I'm having trouble charging my mp3 it won't stay connected how do i fix that?


Refresh the driver

Connect the player to your computer.
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is available. Make sure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the players screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
<<<<< BUT TRY THIS FIRST >>>>>

Check the Device Manager
1. Right-click My Computer, and select -- > Manage.

Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode.
MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

*** See This Tip Posted here ****
Solve your MP3 Player Connection Problem.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
>>>> BUT TRY THIS <<<<<<<
Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Verifying and changing the USB mode of the device to MSC or MTP From the Main Menu, select Settings > USB Mode.



Feb 22, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

SanDisk Sansa e250 MP3 Player with Mac? Is there any driver to make it compatible with Mac platform? Thank you


NOTE: MAC computers do NOT support MTP modes of USB conectivity in a MP player. A Sansa player in MTP mode when plugged into a MAC computer will NOT be detected or recognized. MAC computers supports Sansa players in MSC mode Sansa players can only be recognized by a MAC if the USB mode on the Sansa player is set to Auto Detect or MSC.
Check in the System Profiler Open System Profiler from the Utilities folder, which is inside the Applications folder. From the Contents column on the left, under the Hardware header, select USB; the panel to the right will show all the USB devices that the computer recognizes. It may not identify them correctly by name, but it should have the right number of devices listed. . Navigate to USB Mode settings. Sansa View - From the Main Menu, select More > Settings/Options > System Settings > USB Mode.
Sansa Fuze and Sansa Clip+ - From the Main Menu, select Settings > System Settings > USB Mode.
Sansa Clip, e200v1 series, e200v2 series and e200R - From the Main Menu, select Settings > USB Mode.
2. Select Auto Detect, MTP or MSC. e200R - PlayforSure is MTP and Rhapsody is MSC
See this tip posted here on this site for a better explanation on the modes - MTP and MSC. Solve your MP3 Player Connection Problem.

Feb 05, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My Sansa m240 is saying there is no music on it when i plug it in the computer the music is really still there...what do i do?


Look for changing the USB mode of the device to MSC or MTP
Go to USB Mode settings. if you have a Sansa View - From the Main Menu, select More -> Settings/Options -> System Settings -> USB Mode.
if you have a Sansa Fuze - From the Main Menu, select Settings > System Settings > USB Mode.
if you have a Sansa Clip, e200v1 series, e200v2 series and e200R - From the Main Menu, select Settings > USB Mode.
Select Auto Detect, MTP or MSC. e200R - PlayforSure is MTP and Rhapsody is MSC
NOTE: The USB mode is not selectable for Sansa View (FW 1.03.XX and below), Sansa e200v2 (FW 03.01.14 and below), and Sansa Clip (FW 1.01.11 and below). The USB Mode setting can be enabled on these players using a firmware update.
For a more detailed explanation of MSC and MTP modes see my tip posted here --- -> http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem <-

Jan 23, 2010 | SanDisk Sansa m240 MP3 Player

1 Answer

Change MP3 from USB to MSC mode


Usb mode is in settings push center button choose between msc or mtp.... MSC will allow you to see the expansion card mtp won't.....MTP shows you your music folder in the media folder thats where you put your music plus expansion.....If no usb mode the player is manufactored to be in msc mode make sure your usb 2.0 driver is installed

Jun 27, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa c240 won't show what songs are on the player


Turn on the mp3
go to settings
go to system settings
then go to USB MODE
try first setting "AUTO DETETECT"
IF THAT DOES NOT WORK TRY MTP
AND THEN MSC

ONE OF THOSE SETTINGS WILL WORK..
WHAT WINDOS OPERATING SYS ARE YOU USING?

Jan 16, 2009 | SanDisk Sansa c240 MP3 Player

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