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My boyfriend went to wallmart in got us a 47 inch flate sctreem it came witout the back to the remote in when i turn it on never came back on so we took it back to wallmart in come to find out the serial dont match on the box we have paper showin whn we got the tv can u help

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From a legal aspect this is a difficult matter to resolve. Sure you have a proof of purchase. But with a non matching serial number the retailer is within their rights to refuse to replace the item.

If its only the remote you are seeking to replace then the cost is small compared to legal action.

It would be cheaper to offer to buy another remote.
Put the details in writing to Wallmart management and try and appeal to their sympathy and possibility of an error in invoicing.

Please rate my help++++Thanks for using FIXYA

Posted on Feb 07, 2010

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