Question about Maytag Neptune Washer

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My washing machine starts and then goes off after

My maytag neptune front loading washing machine starts and then goes off after a few minutes. it's been getting louder the last few weeks, and now it just keeps going off after we start it. the last time it worked for a while it left water in the drum before it shut off, so it got that far in the washing process i guess... any ideas?

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I'm not sure which model that you have, but I will venture to guess that it is a Maytag MAH5500BWW. If that is the model you have, I would say that your problem is with the motor/motor control panel, this has been re-engineered with a replacement. You can check all functions of your machine by placing it in service mode.To do this, turn machine on then press the delicates and heavy soil key for 3 seconds, then press spin to do a quick spin test. If it doesn't spin, then you may have that faulty motor design. In your machine behind the touchpanel on top there should be a tech sheet for your machine which tells you how to do this and how to check every operation of the machine. Replacing motor and control board is a very easy fix and if you contact Maytag (now whirlpool) they will give you a very nice price on all replacement parts for your machine. Hope its not the bearing!

Posted on Feb 15, 2010

  • Suz_3 Sep 03, 2010

    You are awesome! My machine got stuck because I overloaded it. I emptied it out and then tried to start it again but every time it would just keep stopping and unlocking the door! I looked and looked through the internet and couldn't find a solution ... waited for a VERY long time for Maytag Customer Services ... while I was STILL waiting ... your solution above ... ie ... just doing a quick spin test ... emptied my machine and now I'm doing another load! I was nearly done with the quick spin test when I contacted Maytag and I fixed it all while they were taking down my model and serial number!! I said don't worry I've fixed it. They said just be careful and put something you don't need for a while since they won't be able to come out until Wed or Thur next week (its Friday). Thanks again!!! Hope you get loads of votes for helping me with my load!

  • juanmanuelst Oct 04, 2010

    Marvollous comments. Very helpful. Thanks

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You need to check the drain pump and look to see if there is anything that might be caught in the pump.

if there is still water in the pump you can use a wet dry shop vac and attach it to the end of the drain hose and remove the water.

then remove the hoses from the pump if you do not find anything in the pump look in the hose that comes from the bottom of the tub to the drain hose and look for something there

Posted on Feb 07, 2010

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When you spin the drum by hand does it sound grindy?
can you lift the basket up and down
is there play?
sounds like to me you have a bad bearing
about an $800 repair

Posted on Feb 07, 2010

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If you get the FL how do you get the door to open??


  1. Your Maytag Neptune washing machine displays error codes, also called "help codes," to identify specific problems with your washer. Once you close your Maytag Neptune's door, the machine locks the door, goes through the selected wash cycles and unlocks the door when the laundry is finished. Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.
  2. Do
  3. Your Maytag Neptune washer displays the "do" help code when the washing machine is trying to start a cycle, but the door is open or not locked properly. If this message is displayed, close the door securely and restart the washing cycle.
  4. FL
  5. The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.
  6. Sd
  7. The "Sd" code indicates that you have added too much detergent to the washing machine and your laundry has too many suds. The machine will stop displaying this code if it has successfully run the suds recovery cycle, which removes the excess suds from the wash load. If the code remains, reduce the amount of detergent in the load. Use less detergent for similar loads of laundry in the future.
  8. PF
  9. The "PF" code indicates that a power failure has occurred. Restart the wash cycle. If the code still appears, check that the washing machine is still plugged in to the electrical outlet.
  10. Nd
  11. The "nd" code indicates that your Maytag Neptune is not draining as it should. Check that the drain hose isn't kinked and that the stand pipe isn't clogged. If you find either of these problems, fix them before restarting the washing cycle.
  12. LO
  13. The "LO" code appears when the washing machine has finished the selected wash cycle, but cannot unlock the door. Verify that the door is closed properly, push the "Off" button, and wait two minutes. The door should unlock and the error code will disappear. If the error code remains, unplug the washing machine, wait two minutes and plug it back into the electrical outlet.
  14. Lr
  15. The "Lr" code indicates that the washing machine's motor is not running as it should. Have your Maytag Neptune washing machine serviced by a certified Maytag repair professional.

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