Question about Philips GoGear HDD075/17 MP3 Player

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Gogear it wont turn on and when it is on charge screen is lite up but even after charging still will not turn

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Battery is too low for player to charge. There is a firmware fix for this at www.p4c.philips.com

Fix cannot be applied until player is working again.

If you know someone who has the same player, put their battery in your unit to power up and apply firmware update to fix problem. Then swap batteries back again

Another way to get the player working is to remove the side panel to disconnect battery. Plug in the mains charger and reconnect the battery. You may need to do this several times before the player springs into life.
If this doesn't work try disconnecting the charger and battery alternately and wait 5 secs between attempts.

Posted on Feb 22, 2008

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It just says gogear on the screen and it will not show anything else. i can't turn it off it seems as if none of the bottons are working. the battery lookes to be charging then this Gogear will just come...


It just says gogear on the screen and it will not show anything else. i can't turn it off it seems as if none of the bottons are working. the battery lookes to be charging then this Gogear will just come back on till the battery runs out. what can i do.

Sep 15, 2009 | Philips GoGear HDD1830 MP3 Player

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Comes on then shuts off


Sounds like your battery may be at fault, or if you rely on the usb to charge, then maybe it's not charging it due to power settings on the pc.
Try charging from the mains without the player being turned on, for about 20-30 mins. Then turn on and if the problem is still there, then it's the battery.

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New GoGear Vibe will not turn on after first charge!


This is not a solution to fixing the mp3 player, but I no longer need assistance, I returned the product for a refund.


Jun 04, 2009 | Philips GOGEAR SA6045 MP3 Player

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Wont charge


Have you tried to reset? The reset button is right by the lock switch. It's small so use a pin or something small like that.

Apr 11, 2009 | Philips GoGear SA3020/37 MP3 Player

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Device manager wont detect my gogear HDD1630/17 even though i recently updated the software and driver, also my device is frozen on "Please connect player to pc". I can't even get it back to the menu...


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

May 21, 2008 | Philips GoGear HDD6330 MP3 Player

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My gogear wont turn


Could be corrupt firmware:

Install and run Philips Device Manager from the product CD.

Press and hold [PLAY/PAUSE] on the player whilst connecting to the PC.

Follow the on-screen prompts.

This will format the player and replace the firmware.

Apr 30, 2008 | Philips SA5125/37 MP3 Player

1 Answer

Wont stay turned on.



1) Make sure the usb charger is in the lock position before trying to charge.
2) Open Philips Device Manager and try repairing the device. [connect your GoGear to the computer, open Philips Device Manager (Start-->All Programs-->Philips), and click on the repair tab. Now, disconnect your GoGear from computer. Turn the GoGear off if it is not already. Press and hold the volume + key and connect the GoGear to the computer (while still pressing the volume +). A window will pop up saying a repair is being performed. now you can let go of the Volume + button. The repair will get your device working normally again. WARNING: the repair process will delete any music/other media file from your GoGear.]

3) after repair, perform a firmware upgrade ("Update" tab in Philips Device Mgr while GoGear is connected to computer - see Philips website for more details)

Worst case scenario - Even rechargeable batteries have a limited number of charging cycles. The battery for the SA178 is an LI-Polymer 300mAh 12-hr battery. Philips won't fix it for you, but you might want to find a local repair service.

-Tha Mp3 Doctor

Feb 07, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

Freezes and wont charge


Try repairing the device:
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.

You may have to charge the device fully for 3 or 4 hours AFTER this process is complete.

-Tha Mp3 Doctor

Jan 31, 2008 | Philips SA5125/37 MP3 Player

7 Answers

I have a GoGear device that won't charge


Hi, I had the same problem with my SA31xx, when I plugged it into my PC it made the normal usb sounds and then a flash symbol appeared over the battery on the screen. It would not charge at all, I replaced the usb cable and it now works perfectly. Hope this helps.  

Oct 03, 2007 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Mp3 wont load fully


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Oct 06, 2006 | Philips GoGear HDD1850 MP3 Player

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