Question about Sony Playstation 3 (PS3) Console

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Ps3 error 800299ae when attempt to play a blue ray movie disc

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Code 800299AE.
This video cannot be played message when trying to play Blue Ray DVD.

Posted on Jan 01, 2011

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Posted on Jan 02, 2017

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Disc won't play


big problem with the early models was a cheap blue ray player.
try putting a blue ray movie in, if it plays its a software issue and reformat the ps3.
if it doesn't you have a dead blue ray player.
send it into sony's referbish program $150.00 and they send you another ps3 so get any data you want to keep off the ps3 before sending it in.

Jun 12, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 iant reading games or blu ray discs how can i fix this myself?


I've been told that Blue Ray movies don't work on PS3 unless you use an HDMI cable; but I haven't tested that. Also, some Blue-ray on PS3 load as movies, some load as games depending on the content. So check the automatic play feature, see if you can select the BD from the video section. On your Xross media bar, go to videos and see if there is a blue disc (BD-rom), click X.

Also make sure that the movie is actually blue-ray. Some old HD movies are sold off on eBay, etc as Blue ray when they aren't. Check it on Blueray.com, if the movie isn't listed it may be HD only.

Apr 27, 2010 | Sony Playstation 3 (PS3) Console

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My new 3.15 ps3 won't play blu-ray but will play everything else no problem. no problems to play games or to play normal dvd's. When playing a blu-ray the UNIVERSAL part at the start of the movie plays...


f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.

If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.

Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.
For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.

Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.

If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.

Here is the Disc Troubleshooting support page mentioned above:http://playstation.custhelp.com/app/answ…

**EDIT**
Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/

**EDIT**
Okay, here is your Disc Troubleshooting page for the UK:http://faq.en.playstation.com/cgi-bin/sc…

Mar 27, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 won't play a blue ray or ps3 game. We were playing a blue ray movie and it quit right in the middle of the movie. It won't play ps3 games either. Seems like the disc reader is not working


the laser is messed up also see if the disk spins if it doesent spin its the motor u need to find out ur model of blu ray and get a new one or ship it to sony

Dec 15, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 wont play blue ray or PS3 game discs


Please check the region code on the BD or DVD. It should match the region code set in the system. Otherwise the disc will not play

Nov 28, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Tried to get internet


hi...please verify:
  • your dvd disc region (must be region free or 1 - for USA)
  • playing blue-ray MOVIES disc, to check a possible problem with your reader .
if the blue ray movie doesn't work, you have got a possible problem with your blue ray dvd reader .
then, take it to an assistance center for hardware repair ..

thank u
rate me!!.

Jul 27, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 wont read blue ray discs but will read dvd


sounds like the blue ray lens fried, u should be able to find one on ebay or craigs list not hard to put in

May 29, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 Wont Play Game OR Blue Ray Disc


reset to the factory default then load ver 2.60(most current). If the system still does not read any discs the laser is bad.

Dec 05, 2008 | Sony Playstation 3 (PS3) Console

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