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Take the scanner back to radio shack for an exchange. If you have had the radio too long then take the scanner back to radio shack and they will send it to their service center for repairs. Personnally I would upgrade to a digital scanner as things are getting ready to change nation wide. Most goverments will be upgrading to P25 digital to comply with the requirements of Homeland Security.
Sorry, but the answers to your questions are no and no. Modern scanners are what they are, and they cannot be modified to monitor any secure (encrypted), digital, or cell phone communications. There is no magic fix to convert an analog scanner to digital. If you want to listen in to digital communications you'll need to purchase a digital-capable scanner, but that will still leave you without cell phone coverage or the ability to listen in to whatever secure transmissions you're referring to.
Sorry, but you are out of luck on both counts. It's against federal law to manufacture a scanner that will receive cellular phone calls, and modern scanners cannot be modified to do so. Plus that, virtually all cell phone conversations are now digital, and your scanner processes analog signals only. Most cordless phones operate at frequencies above 2GHz, and the BC60XLT maximum is just 512MHz.
You cannot pick up cell phone conversations on your scanner. Federal law prohibits the manufacture and sale of scanners capable of receiving cellular bands, and modern scanners cannot be modified to include those frequencies Sorry. . . .
Unfortunately it is illegal to monitor cell phone calls, and now that the cellular providers have stopped using analog signals, it is also impossible to do. Even the newest digital scanners such as the Bearcat 996 and the Radio Shack Pro-106 do not support the digital format used by the wireless phone industry.
A good scanner? Hmm... too many to list. But the #1 on my list is a Realistic PRO-2006 gapless frequency scanner. This scanner has no limitations to what it can scan. It scans HF/FM/AM/VHF/UHF/Air/TAC/Marine VHF/GMRS/CB/SSB/USB/LSB/WX. Hell, it even scans the FM and AM bands (the music bands). It's frequency range is up in the 1300 MHz range and is probably the only scanner you'll ever need. If it's too pricey, my second recommendation is a Regency MX4000. The Regency MX4000 is a good little scanner with a 950MHz range. It is not gapless however. It has 20 Memory channels and scans AM/FM/UHF/VHF/Air/Marine VHF/Mobile Phone/WX bands. It may be hard to find one because Regency went out of business a while back, but if you do find one, it may be worth your while.