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App4R.exe problem in Lexmark 2500 all-in-one printer. How do I fix. I am notvery computer literate. Thanking you

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  • 7 more comments 
  • lanerbr Feb 07, 2010

    I get a pop up which says that the programme has encountered a problem and will close down. This happens repeatedly and therefore I am unable to use the imagining and scanning options on the printer

  • lanerbr Feb 07, 2010

    I have windows XP operating system

  • lanerbr Feb 07, 2010

    Eske



    I followed yoiur instructioons and got the following "setup cannot continue because this version of the .NET Framework is incompatible with a previously installed one."

  • lanerbr Feb 07, 2010

    Eske



    I have had this problem since purchasing the printer, sometimes it will work but more often than not it keeps getting this App4R.exe problem and shuts down. I have uninstalled and reinstalled from the lexmark installation disc this morning but before the installation is complete the App4R.exe comes up and advises that the programme didn't install properly and may not work. That's when I contacted FixYa.



    lanerbr

  • lanerbr Feb 07, 2010

    I am available today anytime, that suits you

    lanerbr

  • lanerbr Feb 07, 2010

    I don't have a support number to join session

  • lanerbr Feb 07, 2010

    Sorry Eske but I need a support number to join session

  • lanerbr Feb 07, 2010

    Eske



    After the download the lexmark is working. Thank you for your patience and time hopefully the problem is solved

  • lanerbr Feb 07, 2010

    The solution is working and I am very grateful for the help given to me

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Hello

you haven't really told us what the problem is.

could you explain in detail what the problem is.

I can't fix a problem without knowing what the problem is.

Posted on Feb 07, 2010

  • 8 more comments 
  • Ekse Feb 07, 2010

    I see, do you have Windows Vista on the computer or is it the newest Windows 7?

  • Ekse Feb 07, 2010

    okay - download and install net framework 2 from this page http://www.microsoft.com/downloads/detai...

    (click on the link to open the page) on the page click download, when the file is downloaded double click on it to run the setup.

    after the framework is installed restart the computer and try your lexmark again.


  • Ekse Feb 07, 2010

    About the original problem, did it work before or has it been like this since you got the printer?

    if it did work before, then I would suggest that you unplug the printer from the computer, uninstall any lexmark programs (press start -> control panel -> add or remove programs) Find any lexmark programs or related from the list and uninstall.

    after everything has been removed, restart the computer, put in the lexmarks cd, install the software, plug in the printer when asked or after the setup.

    that should solve the problem.

    if you just got the printer or it has never worked properly, then we would have to look into this over remote support. I'll do a exception and offer you completely free remote support this time (we will be able to text chat and I will be able to look into the problem myself by seeing the screen of your computer and moving the mouse / keyboard.




  • Ekse Feb 07, 2010

    I see, solving this problem over remote support may take a hour or more, it depends, thats just a estimate.

    How are you available today / now? should we do this at another time? I will be available to assist you over remote support within a hour.

  • Ekse Feb 07, 2010

    okay, we can do it now

    1. open up http://fixya.webex.com/sc
    2. click join session
    3- fill in your details
    4. the remote support software is downloaded and installed, follow instructions on the page
    5. a chat session is started and from there I can start a remote support session and look into it.





  • Ekse Feb 07, 2010

    802 138 238

  • Ekse Feb 07, 2010

    802138238

  • Ekse Feb 07, 2010
  • Ekse Feb 07, 2010

    unfortunately the error you receive seems to be a bug (programming error / so to say "manufacturing fault" in the program)

    it seems to be outside of our control and I can't correct the problem.

    if the latest version of the lexmark program that your downloading now doesn't solve the problem then I'm out of ideas, please contact lexmark directly to solve the issue, you might want to mention the

    error message related to net framework 2 The following information is part of the event: clr20r3, app4r.exe, 1.29.0.0, 4579b534, mscorlib, 2.0.0.0, 4333ab80, edf, 7, n3ctrye2kn3c34sgl4zqyrbfte4m13nb, NIL.


  • Ekse Feb 07, 2010

    go ahead and click on the accept solution button.

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Hola mi problema es el siguiente, no puedo escanear con la multifuncional Lexmark serie 2500 me sale el error App4R.exe necesito solucionarlo para seguir escaneando con urgencia.. Gracias.


Intente volver a instalar el controlador de la impresora. Visite el sitio Web de Lexmarkpara descargar el controlador X2500 en http://bit.ly/aKlcOJ. Seleccione el sistema operativo, descargue y ejecute el archivo.
(Esto se traduce con http://translate.google.com.)

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