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I purchased a 12490/12498 digital photo frame and inserted the cd to the software and it didn't open up. nothing happened. so, i can't use the devise as the software wont open. thank you

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Hi

with the disc in drive, open my computer or computer which you will find from either the start menu (bottom right corner of the screen) or from you desktop where all the icons are.

from my computer / computer, you should be able to get to the cd, double click to open the cd, what do you see inside? did the setup start?

if not, then look for a setup or install or autorun or similar, that should bring up a menu or similar.

let me know how that goes.

Posted on Feb 06, 2010

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Posted on Jan 02, 2017

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