I drop my phone and it says inactive sim..i shut it off and when i open it back..no dsplay image only white screen..and when i want to shut it off again it doesnt off anymore so i have to remove the battery to turn it off..
what happen to my phone?can still be fix?
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert whose answer got voted for 20 times.
Re: my k610i just white screen
Try tehse steps 1. Switch off and switch it back on , 2.
Switch off and take out battery , when battery is out , press power on
button for 30 secs and then out battery back again and switch on the
mobile. This process is known as releasing flee power. 3. If still does not work, check whether the SIM is properly connected, take out SIM and put it back again and then check. .
f still does not work then contact , the phone manufacturer, phone has to be reset or its not loading up properly and says inactive SIM , u can also contact the people whom u pay for the phone bills and check whether SIM is active or not
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
A. Turn on phone with full battery and non-T-Mobile SIM in place. Allow phone to completely boot up to Wrong SIM screen.
B. Enter from Wrong SIM Screen
*#7465625# to confirm lock status
C. Scroll through Interrogate Screen
1. Network lock - Active (this is the one you'll be deactivating) 2. Subset lock - inactive 3. SP lock - inactive 4. CP lock - inactive 5. SIM Card lock - inactive 6. Activa lock - inactive 7. Auto network lock - inactive 8. Auto subset lock - inactive 9. Auto SP lock - inactive 10. Auto CP lock - inactive 11. Auto SIM Card lock - inactive 12. Phone lock - inactive
D. Push "C" button under navigation button to clear Interrogate screen back to Wrong SIM screen
E. From the Wrong SIM screen enter the following:
*7465625*638*00000000*00000000# Those are two series of eight zeros. The phone will not show the zeros but will show dashes in their place.
Phone may make a small tone and at the bottom of the screen it will read "Network Personalized" or perhaps "Network Already Personalized"
F. Now input the following from whatever screen shows up:
#7465625*638*00000000# (again this is a series of eightzeros)
Phone may make small tone and will read "Network Lock Deactivated"
G. Turn off phone H. Re-start the handset and allow it to reboot. J. Enter from Standby Screen
*#7465625# to confirm lock removal status
K. Scroll through Interrogate Screen
1. Network lock - inactive (note that this lock is now inactive) 2. Subset lock - inactive 3. SP lock - inactive 4. CP lock - inactive 5. SIM Card lock - inactive 6. Activa lock - inactive 7. Auto network lock - inactive 8. Auto subset lock - inactive 9. Auto SP lock - inactive 10. Auto CP lock - inactive 11. Auto SIM Card lock - inactive 12. Phone lock - inactive
That's it. Your phone is ready to accept SIM cards from just about any GSM mobile telephone service provider in the world.
If you received a "wrong password" message you will need to insert a working SIM and reset the password to the default 8 zeroes "00000000". After that you may try this process again and it should work.
By doing the reset (1st temp) you will lose all your data ie contacts, messages, photos, videos etc etc so back them up on your pc first.
Take out your sim card and follow the instructions below :
1st temp. put this number in the keypad *2767*3855# let it reboot(restart) now its ready for permanent.
Put in a sim card of a network that the phone won't except and follow the instructions below. ( If you can't type anything with a locked sim card inserted just take it out and do the next step without a sim card in the phone)
Don't worry if your screen shows - - - - - - - when typing it is supposed to do this.
AND THEN *#7465625# to check the locks....all locks are inactive...these are all the locks... network lock - inactive subset lock - inactive sp lock - inactive cp lock - inactive sim lock - inactive activa lock - inactive phone lock - inactive auto network - inactive auto subset lock - inactive auto sp lock - inactive auto cp lock - inactive auto sim lock - inactive
This procedure does not change your imei number at all
Remove Your Sim Card, Power The Phone On Press # From The (Insert Sim)
Screen Enter codes WITHOUT spaces. Press * 3 times fast for (p)
Press * 4 times fast for (w) Press * 2 times fast for (+) Verify
code before pressing the last #(No Private Messages Please)