Question about HP Photosmart 2610 All-In-One InkJet Printer

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"scanner failure" I have an HP Photosmart 2610. I've never had trouble with scanning or copying in the past and I've had this printer for a little over 3 years now. Now when I try to make a copy manually (not through the computer) I get an error message which reads "Scanner Failure" and then tells me to turn the printer off and try again. Unfortunately, even after turning it off the problem persists. The bulb is on, but appears to be getting stuck in transit from left to right during the copying process and a big growl comes from inside my printer. Doesn't sound good huh? Is there anything I can do?

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  • Anonymous Aug 03, 2008

    I too have a 2610 with the Scanner failure message. I have cycled the power off then on with do change. What more, the scanner works just fine. The problem surfaced one day, shortly after changing one of the cartridges. The worst part is the pop up with the Scanner Failure message and the annoying alert sound coming every 3-5 minutes. What can be done to remedy this?

    Big Al from Cal

  • Anonymous Aug 11, 2008

    "scanner failure" with "turn power off and then on"message.

  • marky3388 Aug 11, 2008

    scanner failure and then the "turn power off then on" message which does not rectify the problem...

  • Anonymous Mar 23, 2014

    The readout panel says "Copying" but that's it. No mechanical action occurs whatsoever, and the only way to cancel is to turn off the machine. The manual does not address this exact problem, but I've taken all the general measures it suggests, including updating the software. The firmware, however, will not update and consistently generates an error message telling me to turn the machine off and then on and try again. After 3 times, I've given up.



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See if you can access the internal workings of the scanner, and see if there is something blocking either the track the the light is moved by, or the rail that holds the whole thing together. Also see if there is something preventing the cables that are attached to the light from fully extending.

Posted on Feb 21, 2008

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Well i had the same problem. this is what i did, and it worked! below the top cover is a silver boat shaped cover that you can take off. This reveals 2 screwsholding down the glass cover. Remove these 2 screws and the one you can already see on the left side of the glass cover top. This will not allow you to remove the glass cover completely,but will allow you sufficient space to access the scanner arm. Gently pull the scanner arm towards the left, till it moves say 2-3 inches, then return it to the right. Do this a couple of times to ease up the scanner arm.
Replace the screws and the cover and try scanning.

Posted on Nov 03, 2008


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1 Answer

What happens is I turn on my printer and scanner failure error marks me off Then turn power on

Good day.
Based on my experience troubleshooting printers, it's a high possibility of a hardware failure. One simple step is to perform a color copy and check if the output is okay. If you can't color copy then it is already a hardware failure and most likely your printer needs to be replaced.

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