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Hello, my name is Toby, and I have an hp notebook pc. The problem i am having, is that my e drive is missing, when I click on computer, to go to where my drives are. I am also not able to burn cds or videos, because I have an icon that says to connect a burner and restart the windows media player. The computer is not recognizing that I have a drive for the cd/dvd application. I don't know if this has anything to do with the problem, but when I go into my device manager, the optiarc dvd rw ad-7561sata device has a yellow triangle with an exclamation mark inside of it. I believe that all of these problems are tied into my e drive missing. Can you offer any solutions? Thank you.

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Try doing this. Go back into the device manager and click on the optiarc drive and remove it. Then re-boot the computer. Windows should detect the drive when it reboots and re-install the driver. Hopefully this gets the drive working again. When you go back into the device manager the exclamation mark should not be there. If it is then there might be a problem with the drive itself. Let me know if you have any more questions or if this works.

Posted on Feb 06, 2010

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