Question about Xerox Phaser 8560MFP Laser Printer

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I wish to use the 7-day free support: A plastic arm near the end of the paper travel has broken. The part is about 3 inches long, is visible when I lift the platen deck (as if I need to add ink, and is on the left side. There is a matching arm on the right side. Paper jams result whenever I try to print a page, because the roller that is visible raises up in the printing process, to deliver the paper back into the machine for dual sided printing, or to send the paper to the output tray (I may have the order of these things incorrect). Also, I expect that after about 1 and 1/2 years of use since I bought the machine new, the machine probably needs cleaning. My question is: where can I take the machine to repair this part and to have the machine cleaned. Should I take it to an authorized service repair place? Where can I find an authorized service center near Baltimore/DC? Do I have to go to Xerox for this?

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  • Gary Christoph Feb 20, 2010

    How do I figure out the part number for this part? Can I find a free Xerox 8560 manual or repair manual online, to know how to get at this part?

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  • Master
  • 583 Answers

You can either order the part yourself directly from Xerox if you feel you have the expertise to replace it... otherwise, here is a link to a reputable service company in your area that can provide the repair service you need.

http://www.rotcsolutions.com/

Posted on Feb 07, 2010

  • Mark Tidwell
    Mark Tidwell Feb 20, 2010

    I usually use this website http://www.sparepartswarehouse.com/Xerox...



    I've linked directly to the 8560 page above. You can also contact these guys and describe your broken part as you did above and they can usually tell you if the part can be ordered and replaced separately or if it has to come as part of an assembly.

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