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There is a trick to charging the battery in these small mp3 players. It wont charge if it is turned on, and it won't charges if it's turned off. Here what to do... 1. plug the payer into your USB port. or wall charger 2. switch thje palyer on using the mechanical switch (on the side) 3. turn it off by either holding down the play button, or selecting "System" from the menu 4. The screen will go black and the battery will begin charging.
I PLUGGED IN MY MP3 PLAYER TO THE COMPUTER AND THE SCREEN ON MY MP3 PLAYER LIGHTS UP BUT the normal screen image for when you normally plug it into the computer ISN'T THERE AND I CAN'T ADD MUSIC ON MY MP3 PLAYER.
sometimes if the mp3 is very cold or if it has been completely drained from battery it will do that, first try using a charger that you might have for your car, or something that you can charge it from a wall outlet.
On the back of the the mp3 player is a reset switch. Hold that down about 15 seconds. If that does not work go to the RCA website. Download the latest firmware. Plug mp3 player into pc. Install the new firmware. Keep it plug to computer for about 1 hour to charge the battery alittle.