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Xerox document center 430st

Unit has cycled into hard disk failure.... turned off ... unplugged ..... replugged.....turned back on ....was able to access admin screen also showed 4d23 error code .....now just showing hard disk failure ......please tell me what steps to do to make this pos work again.....I can't get any work done until this thing runs .......

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  • bev4u Feb 21, 2008

    this unit started with hard disk failure comment and restart was what xerox said to do online .....if I have the disk would I be able to reinstall

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Hi,
Please first try reseting it.This usually fixes the error code problem.
For that you have to refer some user guide.You can download it from HERE

If you want to try reinstalling the driver then go ahead.But first uninstall the previous driver then reinstall it.You can download the driver from HERE
Once you are at the site just click on Accept then the download will start..


Goodluck..

Posted on Feb 21, 2008

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The hard drive needs to be replaced, have the unit serviced.

You could try reseating it's cables, remove the panels at the rear of the machine and you should see the hard drive mounted inside. Reseat the cables and cross your fingers. But most likely needs replacing. You can't just use any hard drive either since it needs to be properly formatted, that's why they can be expensive. You may find one on eBay, that may work. Good Luck!

Posted on Feb 21, 2008

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Hi bev4u!

To get to the bottom of this issue we will need some more information about the error codes displayed by your system. 4d23 isn't helping much because it doesn't appear to turn up as a valid fault code for this model. If you can work back into the admin panel and report any other codes in the log, it would be great.

Additionally, is your machine owned or leased?

Lastly, please excuse the rude attitude and irrelevant posts by our other experts.

Posted on Feb 21, 2008

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So....bev4u, is your problem solved?  If not, let me know what the status of your problem with teh xerox isso I can try to find a solution

Posted on Feb 21, 2008

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I will try to find a solution

Posted on Feb 21, 2008

  • 5 more comments 
  • Ginko
    Ginko Feb 21, 2008

    First try doing an hard reset. Disconnecting the xerox from power socket for 30 minutes and connecting it back.

  • Ginko
    Ginko Feb 21, 2008


    Failure to leave at least 20 seconds between

    repeated power OFF /ON can result in damage to the

    DC440/432/420 hard drive. Probably this is what happened. The HD probably is not physically broken but the source software may need to be re installed by a xerox authorized centre.

  • Ginko
    Ginko Feb 21, 2008

    here is the link to all documentation regarding your unit made available online by xerox

    and Here is the contact number for USA and Canada. If you let me know your location I will find your Xerox service contact number.

  • Ginko
    Ginko Feb 21, 2008

    You can also trace the number from www.xerox.com selectin your region after clicking contact us

  • Ginko
    Ginko Feb 21, 2008

    The original code 4d23 was not HD failure. Was probably some code related to paper feeding (the ones staring with 4 in your model). You probably had HD failure after restaring the machine several times.



    Let me know if this had been helpful or if you need further help.

  • Ginko
    Ginko Feb 21, 2008

    WHICH DISK ??????!!!!!!



    You cannot install xerox pre installed software with a disk.



    Thanks for negative reting while troubleshooting!!!!!!!!!!!\

  • Ginko
    Ginko Feb 21, 2008

    In any case it seems you have the solution already.



    Goodbye

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