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My imate 9502 sound suddenly stopped working about a month ago. The sound stopped working in both internal and external speakers. When people call me they can hear me but i cant hear them.

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I had experienced such a problem a long time ago, and, as far as I remember, it was related to the installation of Voip softphones, such as fring, Nimbuzz, agephone, etc. The 9502 doesn't seem to like them, at all. All sound channels simply got muted, normally after the device was suspended after a Voip call. A simple soft reset (by pressing the reset pin on the keyboard with the stylus pen) used to solve the problem.
However, if a soft reset doesn't help in your case, you'll have to hard reset your device. If its keyboard and screen are fully operational,.it is recommended to backup your personal data first (PPCPimBackup is an excellent and small application to do it), since a hard reset will restore your device to its factory defaults. Then, tap on 'Start > Settings > System tab > Master Clear' and follow the instructions.
If your device is not operational, at all, please, post here, so I could tell you how to hard reset by hardware means.
Good luck! Carlos

Posted on Apr 08, 2010

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