After doing all described on Tomtom.com and called Customer support for further instructions; after all, they asked to contact a computer expert to assure I have the right plug ins. Tomtom device is not showing under Devices with Removable Storage. I do not have any SD memory card on my device.
Re: Tomtom Go920 device is not recognized by computer
I had this issue with my Go930 and inserted an SD card into the slot underneath and, hey presto, it now works. You dont have to use the SD card, but to get the Home2 software to recognise it, there must be one present the first time you "pair it" with this software. I can now use it without the card present
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
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Find out which TomTom software works with your device (TomTom Home or MyDrive Connect), download it and install it on the computer. Connect the device to the computer. It should be recognized by the TomTom software. For TomTom Home, find the Update my TomTom and follow instructions. For MyDriveConnect create an account with TomTom and associate the device with the account. Once logged you will see what you are entitled to. If you do not see MapUpdate you are not entitled to free updates and you will have to buy the new maps.
Try recharging the battery in the car, and also at home with the USB cable. If you see that it does not hold charge in both case, then you may conclude that the battery is defective. You should compare the TomTom claims with the actual result.
If battery is defective, you should be able tp replace it. Go to the TomTom onlibe store.
the other users who faced the same error tried this instructions and solved the problem as follows:--
We have a result! After calling the helpline to find it was number unobtainable! I returned the unit to Halfords who called another helpline number. They took my e-mail address and when I returned home an e-mail was waiting with the following instructions which worked. I now have a fully functioning TomTom! Thanks for the advice fellas:
Thank you for contacting TomTom Customer Support.
In this email you will find the solution for the error on your TomTom. This solution can be used in the following situations:
• The device hangs in the start screen (splash screen) • An SD-card with a red cross is displayed on the screen • A picture with a red dot and white cross is displayed • The device can’t be turned off
If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer. 2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0 3. Enter a name for the backup and click [OK] • IMPORTANT: When the software is asking to delete parts from the backup click [NO]
After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer. 2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device. 3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it. 4. You will see a list of folders and a list of loose files 5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted. 5. Close the window when all files are deleted by clicking on the [x].
Next we will reinstall the application via TomTom HOME.
1. Start TomTom HOME on your computer • TomTom Home should automatically check for updates and prompt you to install them, if not:- 2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'. 3. Select the Application update. 4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer. 5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.
When switching on the device it should boot as normal again.
TomTom software version 8.3 has a voice stuttering problem. Call TomTom support for a link to the previous version of software Ver 7.41. You can then overwrite the newer 8.3 version and use 7.41 while waiting for TomTom to re-write newer software.