It's very likely that your gears are stripped. They are made of plastic and are very fragile, it only takes too much of a push on the tray to cause this. However, there may be a small port on the front panel into which you can insert a paper clip and the drawer will open. Thank you, Dana
My appology, I wasn't made aware that this was a multiple cd player. If you forced open the door than the turntable may be out of syncronization. To resync. the player is a very involved process that should be handled by a professional. believe me that this is difficult to do, I have done it before and came up with a few missing hairs afterward....lol. Thank you, Dana
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I didn't push on them. We were playing a CD and it started skipping, so I tried to open the little window in the front to clean off the cd. It opened but then the gear-stripping sound started and it wouldn't let me move the turntable holding the cds around to where the problem is.
Not helpful but probably the best she could do.
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