We live on Vancouver Island, B. C. Canada. We bought our daughter the brew station for her birthday May 2007, she just told us at Christmas that the station was broken and the water flows straight through, missing part?
Bought at Walmart in Duncan, just told us we have to go to manufacturer. Where can we get this fixed? We took it to Victoria, one only small appliance fix it shop, does not repair these. Still under manufacturer warranty, what to do??
Since it's still under warranty, I would contact Hamilton Beach Customer Service in Canada and see what they would do for you. They may even be able to talk you through figuring out what's wrong with it and sending you a part to fix it yourself. Technically, it should be replaced but sending it back at your own expense might end up costing you almost as much as the coffemaker cost to begin with.
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Is it the "valve" that opens when you push the dispensing bar? If so, it's probable the same problem I had with my model 47655. Under the domed screen inside the holding tank is the valve that opens to dispense the coffee. Mine lost the gasket that prevents leaking. I called Hamilton Beach Product support and was told the gasket cannot be fixed or replaced. I would need a whole new tank. BUT WAIT!!! Believe it or not Hamilton Beach is sending me a whole new tank for the cost of shipping only. $5.00 bucks gets me a whole new tank. Just $5.00 BUCKS!!!!! Amazing. I love my Brew Station and I LOVE Hamilton Beach. They truly do stand behind their products. HAMILTON BEACH PRODUCT SUPPORT 1-800-851-8900 Good Luck to ya......Katherine
You don't say exactly what the problem is with your Brew Station but I know I bought the model 47214 and had to return it twice. It kept stopping and starting numerous times during the brew cycle. I retuned both to Walmart and they exchanged them with no receipt and no charge each time. I think I had 60 or 90 days to excahnge them. Anyway, the last one I took back was at the same time that the model 47665 was on sale. (the next better model) So I upgranded for the same price. I recently had a problem with the dispensing tank of my current Brew Station, model #47655. The coffee ran right thru onto the counter and floor. I called Hamilton Beach customer service at 1-800-851-8900 and explained the problem. They informed me that the little tiny plastic piece that held the small gasket (looks like a water hose gasket) in place had broken off and could not be fixed. I would need a whole new tank. My brew station is about 8 months old with no receipt. HB then informed me that the whole new tank could and would be sent to me for the cost of shipping of $5.00. YUP!!! FIVE DOLLARS gets me a whole new tank!!!!! I love Hamilton Beach. They truly do stand behind their products. Have your husband call them at 1-800-851-8900 and explain the problem. They will do everything possible to remedy the problem at nominal cost to you. Good Luck. Katherine
I had the same problem with mine when it was brand new. I called Hamilton Beach and told them what the problem was and they sent me out the new parts to fix it. It was actually the rubber gasket that was causing mine to leak. Hope this helps.
My brewStation 47214 stopped pumping water today, even though the warming element continued to get hot. A half dozen screws later I discovered a second heating element inside the coffee maker. The internal element is what heats the water and forces it into the basket. This element was burned out, religating my brewstation to the garbage. Probably last 3+ years.