Here's the instructions for charging.
Plug the Motorola charger into the end of
the headset.
The indicator light turns red when the battery is charging. It may take up to 1 minute for the indicator light to turn on. When the headset's battery is fully charged (about 2hours), the indicator light turns green.
From your information, it may very well be that the battery should be replaced if the red light doesn't go off as it should.
Here's a link to the full instructions. I hope this helps.
(Click here)
http://www.motorola.com/Hellomoto/Master%20Lists/Product%20Manuals/Static%20Files/US-EN/H710%20QSG%20EN%20Generic.pdf
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