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Error #0502 lexmark x5100. I have a error code #0502. I have changes both cartridges and I still have the error code.

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  • penland Feb 21, 2008

    I'm in the US.

    Lexmark X5150

  • Maggie B May 11, 2010

    WHICH Lexmark X5100 do you have? If you're in the US, the choices are: X5130, X5150, X5190...

    If outside US, please let me know WHERE??

    Thanks!

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  • Expert
  • 41 Answers


The steps below will help you to identify and resolve each of these four issues.
error #0502 - pattlnk_4242006_196-lable.jpg Legend:A: Encoder Strip (semi-transparent grey strip)
B: Carrier Belt (black and brown toothed belt)
C: Cartridge Carrier



Troubleshooting Steps
Cleaning the encoder strip
WARNING! Be very careful when cleaning or adjusting the printer's encoder strip.
Required materials
You will need a dry, soft cloth
Embedded links in the table will take you to specific troubleshooting steps.

Step Action 1 Turn the printer off and disconnect the power cable from the back of the unit. 2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
3 Remove both of the cartridges. 4 Move the cartridge carrier over to the left-hand side of the printer using the carrier belt. 5 Gently clean the encoder strip with the cloth. 6 Move the cartridge carrier back to the right-hand side of the printer using the carrier belt. 7 Reconnect the power supply and turn the printer back on. 8 Perform the printer hardware test. Click here for instructions.

Did the printer pass the hardware test?
If yes, proceed to step 9.
If no, proceed to Reseating the encoder strip.
9 Power the printer back off and disconnect the power cable from the back of the unit. 10 Open the printer's front cover.
Move the cartridge carrier over to the middle of the printer using the carrier belt.
11 Reinstall the printer cartridges and move the cartridge carrier back to the right-hand side of the printer. 12 Reconnect the power supply and turn the printer back on. 13 Perform the printer hardware test.

Did the printer pass the hardware test?

Reseating the encoder strip
Embedded links in the table lead to specific troubleshooting steps.

Step Action 1 Turn off the printer and disconnect the power cable from the back of the unit. 2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
3 On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Gently push the encoder strip down and then back up to get it into the slot. If the strip is completely out of the slot, it may be necessary to move it first forwards and then back.

pattlnk_4272006_149-reseatenc.gif 4 Move the cartridge carrier back to the left-hand side of the printer with the carrier belt. 5 Reconnect the power supply and turn the printer back on. 6 Perform the printer hardware test.

Did the printer pass the hardware test?
If yes, proceed to step 9 of Cleaning the encoder strip.
If no, proceed to the Black/Photo cartridge troubleshooting steps.


Black/Photo cartridge troubleshooting steps Embedded links in the table will take you to specific troubleshooting steps.

Step Action 1 Turn off the printer and disconnect the power cable from the back of the unit. 2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
pattlnk_4242006_1911-beltmove.jpg 3 Remove the black/photo cartridge. 4 Move the cartridge carrier back to the left-hand side of the printer using the carrier belt. 5 Reconnect the power supply and turn the printer back on. 6 Perform the printer test.

Did the printer pass the hardware test?
If yes, repeat steps 1-7 with a new black/photo cartridge.
If no, continue to Color cartridge troubleshooting steps.
If you attempt the steps with a new black/photo cartridge and the error persists, proceed to Contacting Lexmark.


Color cartridge troubleshooting steps Embedded links lead to specific troubleshooting steps

Step Action 1 Turn off the printer and disconnect the power cable from the back of the unit. 2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
pattlnk_4242006_1911-beltmove.jpg 3 Remove the color cartridge. 4 Move the cartridge carrier back to the left-hand side of the printer using the carrier belt. 5 Reconnect the power supply and turn the printer back on. 6 Perform the printer hardware test. Click here for instructions.

Did the printer pass the hardware test?
If yes, repeat steps 1-7 with a new color cartridge.
If no, proceed to Contacting Lexmark.
If you have attempted the steps with a new color cartridge and the error persists, proceed to Contacting Lexmark.

Posted on Feb 21, 2008

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1 Answer

Lexmark 5150 has stopped printing. press print and get error code0502 how do I fix the problem


The 0502 error code can be caused by either faulty cartridge or a dislodged encoder strip (transparent strip) in the cartridge area. Refer to this article in the Lexmark website on Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display. This will help you determine and resolve the problem. Thanks.

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The 0502 error code could be caused by an unseated encoder strip or a faulty cartridge. Please refer to this article Error 0502 on the Lexmark X5130/X5150/X5190 Pro LCD Display for the troubleshooting steps. Let me know if you need further assistance. You can also contact Lexmark technical support for additional assistance. Thanks.

Nov 11, 2010 | Lexmark X5150 All-In-One InkJet Printer

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My Lexmark x5100 keeps giving error code 0502


After months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean it with a paper towel. The towel will be black from ink residue, but you will be able to print again.

Oct 08, 2010 | Lexmark X5150 All-In-One InkJet Printer

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MY Lexmark X5150 All-In-One InkJet Printer displays the message: HARDWARE ERROR 0502


Unfortunately this appears to be a hardware failure and the printer is out of warranty. It is likely that the parts, repair and replacement fees would be more expensive than the actual cost of a new printer at this point.

May 11, 2009 | Lexmark X5150 All-In-One InkJet Printer

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Error Code???


The 0502 error can be caused by four different issues:
    1. A contaminated encoder strip
    2. An unseated encoder strip
    3. A faulty black/photo cartridge
    4. A faulty color cartridge
Your best look see at the problem would be www.lexmark.com >technical support> Model name >FAQs

May 04, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

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The encoder strip may have gone out of range of the sensor, or it might be dirty.
  1. Switch off the printer using the power button.
  2. Disconnect the power cable from the back of the Lexmark X5100/X6100 Series.
  3. Leave the power cable disconnected for 30 seconds.
  4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
  5. Take out both cartridges.
  6. Place an index finger on the encoder strip on either side of the cartridge carrier.
  7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
  8. Lightly press the strip first to the rear and then forward, if necessary.
  9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
  10. Reconnect the power cable and switch the printer on again.
  11. Try to print....
Good luck...

Dec 15, 2008 | Lexmark X6170 All-In-One InkJet Printer

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Cant receive a fax


HI try this its from the lexmark web site



Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

Nov 21, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Hardware error code 0502


HI try this its from the lexmark web site.


Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:
1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.



How to Perform the Hardware Test on the Lexmark X5150 ID:ENUS3744

Using the operator panel on the printer:
1. Press the Option button 10 times until Cartridges appears on the LED display.
2. Press the + button 4 times until Self test appears on the LED Display.
3. Press Select. The printer should print a sheet of paper with one black bar and one grey bar.
4. If the printer fails to print, remove both cartridges and try the test again. (It will feed the paper through and print a blank page.)
5. If the test works with no cartridges in the printer, run it again with one cartridge at a time installed.

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