Question about Philips GoGear HDD6330 MP3 Player

1 Answer

Song Playback/Record won't work

Hi all,

Thought i'd share some thoughts with you al and see if you can help me too.
A few months back I was sick of the GoGear's short battery-life and having seen a cheap Ipod in-car charger I bought one on the premise that it's charge my GoGear. Boy was I wrong! After not slotting in i saw that all the connectors were essentially the same and hence figured that if I can just nudge the Ipod charger in that'd be sweet! Wrong again.

It made the GoGear stop working. It would only boot up the start screen and would never turn-off, wouldn't be recognised by the PC. Soft Reset still worked but the "Safe Mode" boot-up whereby you hold Volume - whilst re-booting after a Soft-Reset, didn't work either. After opening the GoGear up and atleast part removing the battery so that all electrical contact was lost. I was then able to put it back together and this time the computer was able to pick up the GoGear. Then when I followed all advice of repairing it with the Philips Device Manager I had on the CD from the time I bought it it just said something similar to "Some files are missing, please download or reinstall Philips Device Manager" Great! . . . I thought.
Having then downloaded the new Device Manager which came with the latest Firmware I did a Firmware upgrade and "Repaired" the GoGear. All now worked. It would boot-up and I could browse and Sync files. Problem being that they could never play. The Play Bar would recognise the lenght of the track but then always hang on 00:00. This is also the problem if I try to do a voice recording. Nothing happens. I've tried the version 2.0 firmware by reverting from 2.4 with a "Safe Mode" boot-up and pasting over the newer firmware in windows explorer but still no joy. So then I upgraded to 2.4 again and still no joy. Everything else works fine just songs don't play or record.

Please can someone also advise how long a "Repair" should take? It seems to only take a few seconds and then asks me to disconnect the GoGear from the PC to complete. However nothing seems to get repaired!!! This makes me think that perhaps my GoGear isn't repairing properly?


Thanks to all who have posted here and elsewhere on this topic, I found your words of wisdom valuable in restoring my player to it's former glory. Just need to get it to play now!
Please can someone shed some light on to this peculiar problem?

P.S. I've also formatted the whole HD and reinstalled the firmware etc, all to no avail.

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I have seen this problem with several models in this range. Unfortunately there is no known solution. I usually have to change the main PCB.

There is no other advice on the Philips service website or in the service manual.

Posted on Feb 22, 2008

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