Question about Acer Aspire 3000 Notebook
My kids have encryped all my wedding photos using acers edata sercurity management by egis on an acer aspire 5335 running windows vista and can not remember the password or the the master password they set please help.
Actually i want to know that whether you have the encryption key which was used for encrypt your data. If you lost your encryption key, then there is no option to retrieve the data. If you have reloaded the OS, then new encryption key will generate and you can't decrypt the data using new key as the data been encrypted using different key.
Note: It is always better that keep or backup your encryption key.
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Posted on Feb 08, 2010
The first thing you can try is doing a system restore to a date before the new password was set. This may already fix the problem.
You find System restore from Start button menu, on:
Programs>Accesories>System tools>System Restore.
If that does not work, please follow the instructions below given from Aegis representative:
"We are currently working on a password recovery system, but in the meantime please follow the instructions below:
The Supervisor Password is used to grant access to the Personal Secure Disk and decrypting files if the individual file encryption password is forgotten. The Supervisor Password can be used to decrypt any encrypted files in the system, so it is very important to keep it secure, and cannot be recovered if you have forgotten it.
The only method available to reset your Supervisor Password is by reinstalling Acer eDataSecurity Management (see below).
Note: If you were using the Personal Secure Disk (PSD), any data that you stored in it will not be accessible as your Supervisor Password was the key to access it. If the password was recoverable it would deem our software insecure.
1. Uninstall Acer eDataSecurity Management
Go to Start > Control Panel, and then double click on "Programs and Features". To uninstall the program select "Acer eDataSecurity Management" from the list and select the "Uninstall" button.
Reboot your computer
2. Install Acer eDataSecurity Management
Acer eDataSecurity Management is available for download in the support section of the Egis Global website: http://www.hiegis.com/support/download.do
Operation Guide (How to install):
1. Download Acer eDataSecurity Management V2.5.4348.
2. Extract ".exe" file from the zip file.
3. Run the setup file.
4. Follow the instructions on screen to complete the installation.
Egis Customer Support"
Posted on Feb 06, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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