First of all, I didn't have a cellular phone problem. I had a home phone, walk around phone handset programming problem. I use the Premium Assistance Option that put me in contact with "experts". The outcome was that I knew just as much as they did and had already accomplished the know fixes. The net result of the session was that I did not get my problem resolved. The session was a waste of money. I went to the manufacturer for technical assistance and got results.
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