Question about HP Scanjet 5590 Flatbed Scanner
My NEW HP ScanJet 5590 powers on. I have a 5 pg document that I have in the automatic feeder. It powers up, starts to go, sucks in the first page half way, then stops. The display does not say anything. The message says SCANNING on my PC but it never scans. You have to lift the lid and take the paper out. This continues. It will never scan the document correctly. I had this problem with my last one and they said it just needed replaced. I have not had this one two months and scanned 10 pages of things. Any suggestions? I have restarted my machine, reinstalled software, unplugged and powered down the scanner, tried another document and nothing works. There are no staples or creases in the document either.
Have you tried scanning in the flat bed mode? Does it scan okay? If the image is good, then there is no problem with scan module. Check your page settings. If the page size selected for scanning is smaller than actual size, there can be some peoblems. Try and scan with max size. Check if the sensors are dust/paper free. A small piece of paper (The small round discarded piece from Computer stationery) in the paper sensor can create trouble.
Posted on Apr 06, 2008
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