Question about Acer Aspire 5100 Notebook

3 Answers

I just recently bought acer aspire x1300 desktop and im having some problems with it i bought it primarly for gaming and the game i play most on it is world of warcraft but about 5 mins into playing the game the computer crashes leaving me with a random colour blank screen so i have to keep rebooting it at first we thought it was just the games but it crashed also while i was watching a movie in full screen so we thought we should download the graphics drivers but it still keeps on crashing ive sent it to acer to be repaired twice but still the problems stay the same can anyone help me with this problem ?

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  • matthardy15 Feb 06, 2010

    hi im in the uk the only thing it says about the model is it is a acer aspire x1300 and these are my computer specs

    Manufacturer: Acer
    Processor: AMD Athlon(tm) 7450 Dual-Core Processor (2 CPUs), ~2.4GHz
    Memory: 2814MB RAM
    Hard Drive: 152 GB
    Video Card: NVIDIA GeForce 8200
    Monitor: Generic PnP Monitor
    Sound Card: Speakers (Realtek High Definition Audio)
    Speakers/Headphones:
    Keyboard: USB Root Hub
    Mouse: USB Root Hub
    Mouse Surface:
    Operating System: Windows Vista? Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090805

  • matthardy15 Feb 06, 2010

    i looked through my add and remove programs but i couldnt find ati catalyst anywhere and i also searched for it on my start menu but no searches were found

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Have you got at hp Printer installed on ur pc.

I have the same problem computer crashes while watching online tv and games in full screen leaving me with a random colour blank screen only way to reboot was to hold the power button in.

I sent it of to be repair it came back with report saying cover bevel front cbls replace which, I asume means cables and front panel power button, they also clean the inside and put hd back to factory setting.

I had to install all my own software back onto it again. I did it in stages. Everything was going well utill i went to install my hp all in one printer f2280 and the problem started again so I uninstalled it and tried the online tv again all going well so far.

I was thinking it could be something to do with HP Smart Web Printing Plug-in. I am going to wait a couple of days see if problem reappear if not I will try installin Hp again but will disable plugin to see what happens.

Hope you get ur pc back to normal. Dont know if this will be of help.

Good luck


Posted on Mar 03, 2010

  • paul wilkin Mar 04, 2010

    Well just to say my pc crash again so it is now being sent to acer to be look at again. I will keep you posted of the out copme, hopefully they find the fault this time.

  • paul wilkin Aug 23, 2010

    I Got my pc back from Acer to find no fault found, but the pc still kept locking up to a solid colour. I have now just check acer support website to find they have just release a new bios update.

    you can find More info at the acer Support Website.

    http://support.acer.com/acerpanam/deskto...

    Frequently Asked Questions

    Show Part Numbers

    Hide Part Numbers




    AspireX1300



    Q: Computer may lock up while playing high-definition video



    A:


    ISSUE:


    The computer may lockup to a solid color video screen while playing back high-definition video for extended period of time.





    PRODUCTS AFFECTED:


    Desktop: Aspire X1300





    OPERATING SYSTEMS AFFECTED:


    Not OS Dependent





    CAUSE:


    The VGA BIOS for the onboard NVIDIA® GeForce® 8200 video card causes lockup.





    RESOLUTION:


    Please download the latest BIOS from Drivers and Downloads under the Aspire X1300 BIOS tab.

    I have just updated/flash my bios using the acer update. My version was 2009 R01.B4. now updated to Version R01.C0 08/07/2010.

    So far my pc has not lock up while watching any online tv and games in full screen leaving me with a random colour blank screen.

    be going strong for three days now.

    I dont recommend updating Bios uless you are confident in doing so. Updating an incorrect BIOS may result in pc failure. I recomend
    Contacting Acer Customer Support before doing this.





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  • 226 Answers

Hi , I've just been trfying to figure this one out, which model do you have, there are a few different ones available for your pc,so i'm going to need the correct model. Are you in the UK or somewhere else?
I'n ot really into gaming.
Do you only have 2 gig of memory, if so, you're gonna need more because i think this pc has intergrated graphics, which will steal system memory.
What I would do in all honesty, is have a word with the shop you bought it from and ask them about a seperate graphics card with dedicated memory and I would then buy extra ram for your system. is it a 64bit system?
I am reading conflicting details of different configurations for your pc from different websites, so can you tell me which one you have please?

I will try and help.

Regards - Anthony

Posted on Feb 06, 2010

  • 1 more comment 
  • Anthony Feb 06, 2010

    Yes, dhecom is correct, i used to rate ati for gaming, but now they have too many problems.

    Regards


  • Anthony Feb 06, 2010

    N, i think it is a driver, but i thought as much that you don't have it.

    Do you know if it is an intergrated graphics?
    When I have looked on Acer website it says it is pci-e but I don't know if that is an option only.
    I have looked on another website, ( Tesco Direct ) it says it is intergrated.
    If it is, then I would strongly suggest that you get a dedicated graphics card ( stick with NVIDIA ).

    Incidentally what screen resolution are you running at?
    I'll try and help more.

    Anthony


  • Anthony Feb 06, 2010

    Hi, just been reading up.Take a look at this, I know there are other websites to search and read and it is from 2008, but here goes -
    http://www.yougamers.com/news/18133_choo...

    So to point out,
    New graphics card first, if that don't work which i think it will,
    it's time to upgrade the cpu, but if the pc is under warranty, you will void it.
    If you do replace the graphics with a dedicated card, you will have to contact acer support, on where you stand.

    I hope this helps - Anthony



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  • 233 Answers

Dear matthardy15,

1. Uninstall ATI Catalyst ( add & remove programs)
2. restart and try play again.

note: if its working, install other catalyst version (common problem for ATI Catalyst)

good luck


Posted on Feb 06, 2010

  • Deny Mulia
    Deny Mulia Feb 10, 2010

    I think there are two possibilities, VGA driver or a bad power supply. try to replace the power supply (maybe you can borrow from a friend before you buy)

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