Question about Rti Technologies Rti T1 Remote Control

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My 1 year old RTI T2+ suddenly will not charge. I've tried charging it on 2 separate charging stations with no luck!

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It could be the charging cradle. I have the same problem with my remote. I emailed and called RTI, they only offer a 90 day warranty, so they told me to buy a new charging cradle or ship my charger to RTI to get a repair estimate. For the $ spent on a remote, I would think they would want to keep customers happy.
My advice is to not buy RTI again. Their customer service is ****

Posted on Apr 28, 2011

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Try replacing the battery. If this does not fix the problem the charging circuit may be bad and need service. Go through your dealer if you purchased it that way and they may be able to provide you with a loaner while it's sent off to service. Or call RTI yourself and setup a service request. (952) 253-3136

Posted on May 11, 2010

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2 Answers

Remote in not charging; just blinking


If the remote is over 4 years old it's most likely the battery. Just need a replacement.

Jun 08, 2014 | Rti Technologies Rti T1 Remote Control

2 Answers

Samsung s duos wont charge


even i have got the same problem. Its two weeks old and is not getting charged. I.ve tried both the regular charger and the usb cable to charge it. Guess will have to take it to the service station.

Mar 02, 2013 | Samsung Galaxy S Duos S7562 White Dual SIM...

1 Answer

I have a T2+ remote sys and need a manual. as a start I need to know how to charge.


The remote comes with a charging dock, if you did not get this you can order one from RTI (952) 253-3136.

BATTERY AND DOCKING STATION
The T2+ uses a Lithium-Ion rechargeable battery. This battery does not exhibit any type of "Memory Effect" from being charged too often. Since the T2+ can safely be charged after each use, a docking station is included for convenience. If left out of the docking station, the T2+ will remain in sleep mode for 1 or 2 months before shutting down. At that point the battery must be recharged. The T2+ Docking Station can be placed on a flat surface such as a shelf or table, or it can be mounted to a wall using the mounting holes on the back of the unit. If the T2+ battery capacity is reduced to approximately one hour of remaining run-time, a low battery icon will appear in the upper left corner of the display The docking station LED illuminates to indicate a charge in progress. The LED will turn off when the battery in the unit is fully charged.A fully discharged battery will take approximately 2-4 hours to completely re-charge.The T2+ can remain in the docking station indefinitely without damage to the battery.

Jan 17, 2010 | Rti Technologies Rti T1 Remote Control

1 Answer

I dropped my RTI T3 remote and now the touch screen went blank (white light). Touch screen works, but icons are gone. I tried taking out the battery to reset, but still no icons. Help!


T3s and T2-Cs are very delicate and often go to the White Screen of Death WSoD when dropped. (a play on the term BSoD from windows)

The remote needs to be serviced to fix this. If you explain the remote goes to white screen when you call RTI they will understand.
their tech support number to get a return authorization is here. They will explain how to pack and ship it.
(952) 253-3136

Dec 26, 2009 | Rti Technologies Rti T1 Remote Control

2 Answers

What does it mean when the light at the top of the remote is red instead of green?


The red indicates low battery. The batteries are estimated to last around 2 years at that point or later the battery will weaken and the red light will show up more often. In some rare cases the red light will not go away even with a fully charged new battery, in that case there may be something wrong with the charging circuit inside the remote that gives feedback on the battery's charge. You can either live with a false reading of the battery level and charge the remote nightly OR you can send it to RTI for a repair.

Nov 12, 2009 | Rti Technologies Rti T1 Remote Control

1 Answer

New RTI remote went black. Fully charged but nonresponsive.


Whenever possible contact an authorized RTI dealer in your area for support help!

There are a couple of reasons that a T1 or T2+ goes black. I understand that the screen does not light but if the buttons do not light either. The first most obvious reason is the battery is dead, even though it may act like it is charging. Pop the back off and check to see if the battery is slightly bulged. If so, it is for sure finished with its life. Further if the battery is over 2 - 3 years old it is probably done. Replacement batteries are available, but changing them requires more knowledge than just knowing how to use a Philips screw driver. The mother board battery connector is very susceptible to damage, so you must take great caution to hold the white mother board connector down gently on the edge with a small screw driver while you pull the white battery connector out.

Another potential problem area that will cause the screen to go off or become fractal is that there is an internal screw in the lower left that clamps the keyboard circuit board in place. This is also the ground clamp for the keypad illuminating surface. If this screw was not installed tightly the contact surface underneath will burn off. I have successfully repaired several of these by placing a triple folded small piece of aluminum foil in place of the burned out contact material under the screw and clear plastic illuminating sheet then tighten up the screw.

Only perform repairs if you are qualified to do so J

David
Master A/V Systems Integrator
www.soundandtheater.com/home.htm

Sep 27, 2009 | Rti Technologies Rti T1 Remote Control

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