Question about Maytag EPIC MFW9700S Front Load Washer

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Maytag 3000 series locked close and inoperable

I own a maytag 3000 series washer, and the lock will not disengage. This happened after it went into spincycle and the legs were not all level and it went into a crazy thunderous vibration. by the time I got to it, it was out of control. I pushed the pause button, but it continued to spin. I held down the power button, and it did not work. When it finally stopped, the lock never disengaged. I unplugged it and plugged it back in, and tried to power it back on and all I get is 3 quick beeps. The lock will not disengage. Any ideas?

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If there is still water in the machine then you need to drain the water.
this can be done by using a wet dry shop vac and attach it to the end of the drain hose and remove the water that way. this will normally unlock the door

also check the wiring to the drain pump this does effect the door. you may aslo try pushing the clear or cancel button for three to five seconds.

i hope this was helpful to your problem.

Posted on Feb 06, 2010

Testimonial: "I will have to get my hands on a wet/dry shop vac, but the super quick response is greatly appreciated. Hope it works."

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I had the same problem... came to this thread and took seth's solution.

It immediatelly unlocked the door... so that was great. The problem is that while the door was unlocked,the problem remained. I tried restarting the washer but the same thing happened.

I noticed that the pump wasn't working as the machine attempted to spin. So I went on a fact finding mission.

First, turn the machine off and unplug it.

The machine has 3) 1/4 head screws on the botttom panel that I was able to reach with a cordless screwdriver and an extension. Once the screws are out, the panel slides down and pulls out.

The pump is directly in front of you. If you still have the wet/dry vac available, use it as was described in the original solution to get as much water out as possible.

When you're satisfied that you've got as much out of the machine as possible, it's time to take a look at the pump again. There is a large plastic screw plug that is facing you. Its only hand tight, so go ahead and remove that large plug by turning it counter clockwise. Don't be surprised if some water leaks out. The less you sucked out with the vacuum, the more will come pouring out. It's probably a good idea to switch the vac back on as you unscrew the plug, this will **** most of the remaining water out of the way and keep it off your floor.

OK... the plug is out. Get a flashlight and look straight back into the hole and see if you can see any obstructions... if there's anything in there that doesn't look right, either pick it out by hand or... since you have it handy... use that vacuum to pluck it out. I was lucky enough to find a pink hair tie in mine that looked out of place....

So, clean up the plug and pop it back in there. Hand tighten it all the way (clockwise) until it hits the stop.

Now, while you've got the thing apart and the water is out... if your feeling a little bolder, the pump is to the right of the plug. The pump can be removed by turning it counter clockwise. There is a plastic lock tab at the top of the pump (12 o'clock position) that will prevent you from doing this by accident. Use a flat blade screwdriver and apply a bit of pressure to the tab to allow the pump to turn counter clockwise. It only turns a little bit until the tabs align for it to be removed by simply pulling it out.

Now you can take a look at the pump and see if there is anything wound around the propeller. I had a long thin balloon that was wrapped around mine... but you may be lucky enough to find another prize....

Once you're satisfied that the propeller is clear, then remount the pump.... be sure that it is solidly engaged all the way around or else you'll get a nice puddle as soon as you start up the machine... and turn it counter clockwise, making sure that the locking tab in the 12 o'clock position again obstructs removal of the pump.

Dry up any water that might have dripped out of the pump as best you can...

Plug it back in and go ahead and give it a spin. If everything checks out, put the bottom cover back on and don't forget the 3) 1/4" screws. Also remember to remount the drain hose...

I hope this helps someone else... it's a 15 minute job if you've got the wet/dry vac, it just took me about an hour to get to the point of figuring out what the problem was...

Posted on Apr 01, 2010

  • PFFB Apr 01, 2010

    Quick edit... When you're remounting the pump, you have to turn it clockwise, not counter clockwise like I just posted (facepalm).

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