Question about Whirlpool 21.0 cu. ft. Top Freezer Refrigerator with IceMagic Plus Ice Maker

2 Answers

We keep finding water at the bottom (inside) of refrigerator where vegetable trays are---Why is that plus ice on bottom of freezer

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  • stacey_bates Feb 06, 2010

    we keep finding water frozen on the bottom of our freezer and on the inside of refrigerator where the vegetable trays are. What causes this? Our food is staying cold and frozen.

  • stacey_bates Feb 06, 2010

    My husband is about to begin working on refrigerator. After reading other solution we believe our problem is as you described. Thanks for your advise.

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2 Answers

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Hi


Thanks for using FixYa. From what you have described m
ost times this is a plugged defrost drain system. The defrost heater in the freezer section melts the frost and changes it to water, this water is suppose to flow down a drain system. If this drain system is restricted or plugged the water will leak inside the refrigerator. The drain system starts in the freezer section with a tray built under the evaporator coil. The water is funneled through a small hose into a cup in the top middle of the fresh food section (not on all models, but this is the most common way), from there, the water is directed out the back wall to a drain hose that runs down the back of the refrigerator into a condensing tray. The heat created under the fridge makes the water evaporate and disappear. Some of the cups (in the top back of the fresh food section) can be removed for cleaning. A turkey baster can be used to help clean out the drain system. Fill the baster with hot water and "blast" it into the drain hose to help flush it out. A piece of wire or pipe cleaner can also be pushed into the drain hoses to help clean then out. For some reason Whirlpool has found a need to "hide" the drain hose inside the walls now (Whirlpool makes many of the Kenmore branded refrigerators) on there top freezer refrigerators. This makes accessing the drain hose to flush it out more difficult, no cup inside the fresh food section, no hose down the outside back wall and the only access is inside the freezer section behind the back false wall and under the evaporator coils. Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on Feb 06, 2010

  • Rylee Smith
    Rylee Smith Feb 06, 2010

    To allow the water to go to the evaporator
    tray you need to unclog the tubing. Most refrigerators periodically blow warm air across the condensation tray.
    The warm air dries the condensation in the tray.



    Check the hose under your fridge that drains condensation and such into a
    catch tray. Make sure the hose is draining properly.



    Blow air through the tube to make sure it is not clogged. A coat hanger
    wire or a bicycle pump can be used to break up clogs or force air through the
    drain to remove any clogged material. To
    allow free flow of the air vacuum out the dust from under the fridge.



    The main reason of clogging is caused due to the dust, moisture and
    micro-organisms get together in the drain tube. Vacuum the dust from the back
    and bottom of the fridge. Please also check that the drain tube is firmly
    connected at all points. The drain tube can be flushed with chlorine bleach,
    rubbing alcohol or other anti-bacterial products which should be in consistent
    with the tubing material. Make sure that anti-bacterial product is not flown
    into the food compartment. Please do accept the solution if the issue is resolved or else revert for further assistance.

    Thanks
    Rylee



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  • Master
  • 2,468 Answers

Is the refrigerator compartment sweating in any area too?if so check the door seal and make sure the door seal is good as in no tears.kinks,etc. as this will let in warm outside air and condense in the cold compartment,if its dry and just one place with water,you may have a plugged drain line in the rear and its overflowing into the refrigerator area

Posted on Feb 06, 2010

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Remove the food from the freezer compartment and place inside the refrigerator temporarily.

Remove the bottom panel and back panel from inside the freezer compartment. You will probably notice that the bottom of the inside of the freezer is covered in ice. Use hot water (not boiling) from the tap and pour it on to the ice that is formed on the inside of the freezer compartment to melt the ice.

CAUTION: DO NOT USE A HEAT GUN TO MELT THE ICE AS IT WILL MELT THE INSIDE OF THE FREEZER COMPARTMENT. ALSO DO NOT CHOP AT THE ICE WITH A SHARP INSTRUMENT OF ANY KIND AS THIS WILL PUNCTURE AND DESTROY THE INSIDE OF THE FREEZER.

If you have a wet vac, you can remove the melted water using the wet vac. Or you can use a towel to mop up the excess water. You will still have to pour hot water onto the ice until all of the ice in the freezer is melted. Patience is key as it takes time to defrost all of this ice.

You will see a drain hole in the back of the freezer compartment that is still clogged with ice. You will need to continue to apply hot water until the ice has completely melted.

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Replace the freezer panels back into the freezer compartment and plug it back in and return your freezer items back in to the freezer and you should be all set.

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