A year or so back we had a lighting storm/had unpluged unit.The next day
when I got home from work,my wife said the sound had quit.When I check
ed it out I found that the phone line had not been unpluged.Now the unit
has no sound & will not connect to the internet.I got a new modem from
Sony but no luck.Have tryed to get parts manual with no luck.Everything
else works fine.Can You please help.
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I've seen a similar issue on Acer Veriton 7900. When you unplug the power chord while the machine is still running the BIOS/CMOS gets bugged up. If your PC doesn't have a 3 year warranty you can clear the CMOS/BIOS. To do this, note the following...
1.) Unplug the power cord
2.) Remove the CMOS battery from the unit
[OPTIONAL] move the jumper on the mainboard to the 'clear position' It should be indicated on your mainboard.After 30 seconds move jumper back on original position
3.) Wait for 30 seconds
4.) Place CMOS battery back into its position
5.) Reconnect the power cord and attempt to power on the unit.
I would get ahold of acer. It should be under warrenty. sounds like a hard drive issue to Me. Just because it is new doesn't mean it was right from the start. My neighbour had the same problem with his acer. I told him to but a dell or hp. good luck.
Generally this is an indication of a modem failure. If there have been any storms in your area, then the modem may have been zapped. The dial tone curcuit is normally the first casualty when a modem gets hit with more power than normal.
Provided that your telephone is functional on that line (Unplug modem, and connect a handset if this is a modem only line and see if the handset gets a dial tone, this is a good check to make sure the line is functional)
Yes pwer in entering since the LED lights up but most probably your SMPS orpower supply has fried due to a voltage surge. Try replacing the Power supply unit and see if there is any difference(use a working SMPS for trial and if this works, you have the solution...........sodeep