A year or so back we had a lighting storm/had unpluged unit.The next day
when I got home from work,my wife said the sound had quit.When I check
ed it out I found that the phone line had not been unpluged.Now the unit
has no sound & will not connect to the internet.I got a new modem from
Sony but no luck.Have tryed to get parts manual with no luck.Everything
else works fine.Can You please help.
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Have you had any thunderstorms recently in your area? if so, this could be a pulse sent threw your system form an electrical storm. this happens often during dangerous thunderstorm activity. Also, your electrical wiring in your home can produce this as well due to a faulty circuit breaker box or lose ceiling fan hook ups. the best scenario could be a defective product. this way, you can get a full refund or a replacement set up.
Sometimes, an electronic pulse can cause this protect mode. this can come from an electrical storm or, bad circuitry in the home. Unfortunately, you may have to repackage and send back to the manufacture for repair.
sounds more like a solder issue.actually leaving the unit plugged in may actually help a solder problem as the standby voltage is present and sometimes solder tends to fix itself with voltages present.
When your wife was painting did she have to move the unit or unhook it for any reason? It may be a loose connection in the wiring in the rear of the unit. If your are comfortable working on electronics and checking the connections did not work and unplug it for a day and plug it back in, does not work. then look under the lid see if there is a sign were paint got in should be easy enough to find. But I do not know of A good repair if that is the case. Other than make sure the unit is unplugged and clean the affected area with Robbing alcohol. Let it dry before resoring power.
I have this exact problem, it appears the power on/off switch no longer works. After re-setting by unplugging the unit, use the remote only. As for the display, I find that if I turn the home theatre on last, the unit works and if I turn it on first, it behaves as you described.