Question about Tomtom GO 910 GPS Receiver
Hi, i have a tomtom 910. when conected to mains the charging light comes on. i haven't used it in a couple of months so connected it to mains and switched it on. i made some deletions to favourites and switcehd maps to us and added a favourite then switched maps back to europe. I switched the power off, so have not really charged it uo. A couple of days later i've tried to switch it on (using mains) and nothing happens, but the charging light comes on? any ideas? i've left it charging overnight but althought the green charge light comes on, i cannot get it to power up?
Got to the following link to find the reset button and see if a reset resolve your problem.
Posted on Feb 25, 2008
I had the problem of not charging and not switching on but green light working fine.I replaced the battery with no improvement but after solderering the contacts which were slightly tarnished, my 910 is now fully working and now have spare battery too.
Posted on Feb 28, 2009
Have had the same problem on my GO 910, spoke to tomtom today and was told that there should be 3 rubber feet on the 910, 2 long ones and a "grommet" type foot at the top. This was missing on mine so the tomtom wasn't seating correctly to charge up. might be worth having a look to see if your grommet is missing
Posted on Nov 25, 2009
Hi nige uk
i m having the same problems with my 2 tomtoms could u plzz let me know or email me some pictures or upload them to see how u solder the contacts....r u talking about the contacts between board and charging pins on the board? how did u do that they r very vey tiny ???
plzz reply cheers
Posted on May 21, 2010
HI I HAD THE SAME PROBLEM, GREEN LIGhT ON BUT NOT SWITCHING ON.
I contacted tomtom and with in 2 weeks i have my original 910 back in full working order. AND I DIDN'T COST ME A PENNY.
My tomtom was an insurance replacement due to stupid little thieves, but i didn't have any form of a receipt. I contacted free and they went through the normal try resetting the device BUT HOLD DOWN THE RESET BUTTON FOR 30 SECONDS NOT THE 15 THEY STATE IN THEIR HELP SECTION. Done that and it DID SWITCH ON only for a about 1 min due to the battery not holding its charge. So they sent me all the packaging to return it to them, did ask that i put proof of purchase in but couldn't so just wrote a quick not saying insurance replacement but checked when i activated my device on my computer it was july 2006 so expected to a repair fee thinking it only had 1 years warranty but if you brought after Jan 2005 it has a 2 year warranty. Received it back today full working order and the battery replaced. Worth contacting TOMTOM number is on www.tomtom.com/368
Hope this helps. Gary
Posted on Feb 27, 2008
Mine is a 510 GO and was unable to start it up, however, resetting the device has cured it, thought it as a case of a new one.
PS make sure you hold the reset in for at least 30 seconds
Posted on Apr 06, 2010
Fantastic solution, cured my problem with the unit not powering up via pc or in car charger.
Spent ages trying to find the reset button so the link was a great help.
Lesson learnt .... don't let the battery drain right down!!
Thanks for the great advise.
Posted on Feb 27, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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