Question about Tomtom GO 910 GPS Receiver

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Not switching on

The charging light comes on but when i switch the power on, nothing happens. I've not used it for a few months, but last week (via mains connection) it came on as i enterred a new favourite address. I also changed maps to us and deleted some favourites then changed maps back to uk.

Now it simply doesn't power up?

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  • kwmoore4 Mar 03, 2008

    I have the SAME problem, only worse. My 910 would not power on and I have tried everything. I sent it back to TomTom and waited more than 3 weeks and endured horrible customer service in the interim. These are the rudest folks you will ever talk to. In addition, the replacement that I received is now doing the SAME thing! It's obvious that there is a flaw and TomTom is NOT stepping up to the plate on this one. Everyone clams us when you tried to go up the ladder. Any clue on what to do next?

  • Anonymous Jun 03, 2008

    Same problem TomTom opening screen come up but nothing else happens until the battery dies... this is ****. 100% unhappy with this product.

  • Anonymous Jun 10, 2008

    willnot turn on or charge. green light comes on but will not power up

  • Bootross Jun 17, 2008

    I seem to have the same problem as others.The green light states its on but no power at the screen when you turn on manually!! I have tried the paper clip idea with no luck.I have tried charging the unit with the docking station with no luck.Sometimes if your lucky, when in the cradle the unit turns its self on and then freezes!! were do I kick it!! If your really lucky when it does come on it shows the battery icon flashing low charge even though the unit is pugged in and the green light is on?

    Its amazing how much your lost without it when troubles like this happen


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Have had same problem twice but different solutions. Either 1. use a paper clip to press the reset button whilst holding down the power on button. Reset button is underneath and hard to see. or 2. Mother board failed and TOMTOM replaced it within 4 days. pleased with service. I am in the UK so that probably helped.

Posted on Jun 10, 2008

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Complain to Tom Tom ,you may have a lemon,look for law suit soon

Posted on Jun 03, 2008

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2 Answers

My tomtom charges the green light comes on I press the on button but nothing happens

I have managed to fix my TomTom one.

The problem was two fold. First the diode D8 was blown and also the power supply chip was blown.

It is a tricky job, using surface mounted components so should not be attempted by a novice but I managed it.

I have a full set of photos etc if anyone cares to try it. I figured - NOTHING to loose!! so what the heck and just went for it. Taking it apart was fun! The surface mounted IC was easy to obtain and the total cost was about £10 plus 4 hours panic labour. If anyone wants the info just let me know and I will send the photos - but no promises - it worked for me.
I figured out this ongoing problem. I purchased my TomTom One second edition 1/20/07 for $395. I was 30 days past my warranty and had the problem of unit not turning on. Green light came on when charged.

I opened my unit up and found the sw2 micro switch broken. If you press too hard on the on/off button, this will eventually happen.

I couldn't find a replacement switch so I wired my own switch and it works now.

Oct 26, 2010 | Tomtom ONE XL GPS

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My tomtom go 510 has decided it will no longer switch on, I hold the on buttn down and the green light comes on but nothing else happens! Any ideas? Is it time to get rid and buy a new one?

make sure it has a good charge on it (a few hours on the home charger if you have one) then locate the reset hole where the mount attaches ..(see picture) and use a paper clip to reset it...depress the reset for about 15 seconds...if theres nothing else wrong with it, it will might have to press and hold the power button for up to ten seconds also, after the reset.

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Standing Member of G.O.T.

Sep 29, 2010 | GPS

2 Answers

Green light on but will not switch on

plug in your xl via the usb cable to your computer and let it charge a few hours, then press and hold the power button for up to 15 seconds.

do not use the car or home charger to intially charge your xl. they are to maintain the battery, not a rapid charge.

let me know if you need further help.

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Nov 09, 2009 | Tomtom One XL GPS Receiver

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I have not used my tomtom for a few months , an when attempting to use it today , it was dead . nothing at all help tomtom xl

connect it to a power supply and leave it for a few hours A battery that is totally depleted will take some time to recover and not show that it is even being charged as power is too low to light the LED.

It will require a full charge of about 10 hours to get it fully back into service. But the LED will ( or should turn on) after about 1-2 hrs depending on the condition of the battery. If after the charge the battery does not hold a charge lasting on average about 2 hrs , then change the battery.

Please rate our help++++Thanks for using FIXYA

Sep 25, 2009 | Tomtom One XL GPS Receiver

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Nuvi 250

Have you used the wall charger to fully charge the battery? If the battery is too low after lying around for a month it wil not start, giving it a couple of minutes of charging wo'nt help either, a good and full charge will!

Mar 29, 2008 | Garmin nuvi 350 GPS Receiver

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GPS Won't Turn On

look up tomtom 510 - or whatever model you have
Order the battery..........comes with manual and tools to fix it
only 20.95
it works

cheaper than sending it in!!!!!!
These are genuine replacement parts!!


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"unit turns on and off with the ignition switch, sometimes."

There is something wrong with your power cord or the connection to the cigarette lighter. Your unit should turn on and off with the ignition switch. If the unit is on and doesn't turn off with the ignition switch then your unit is running on battery. If your unit doesn't turn on with the ignition switch then the unit is not getting power from the cigarette lighter.

Dec 28, 2007 | Garmin StreetPilot C330 GPS Receiver

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Total power failure

same here! first my original car charger stopped working, so i purchased a replacement (a generic one off ebay), plugged it in and the little light on the top right turns on. but i have not been able to turn it on. i've left it charging for at least a half hour and nothing. any ideas?

Nov 24, 2007 | Magellan RoadMate 3000T GPS Receiver

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