Question about HP Photosmart C3180 All-In-One InkJet Printer

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Trying to scan- am using a mac. Keep getting the "device uninstalled" notice- it is installed and I have used it before. Cannot remember what to do?

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  • 406 Answers

1. PRESS THE SCAN BOTTON ON THE PRINTER AND VIEW THE IMAGE ON YOUR PC.
OR
2. WITH MS OFFICE PRESS ALT,I,P,S CUSTOM SCAN AND SELECT THE PRINTER.
OR
3. THROUGH PHOTOSMART ESSENTIALS ON YOUR DESKTOP SELECT SCAN.

Posted on Feb 06, 2010

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Scan wont work on mac psc 1410v


First are you trying to scan using the scan button on the all-in-one or from the computer? If you are trying to use the scan buttons, you need to install the HP full-feature software package: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=458978#N193 . (If you need to expand the section marked drivers.) Uninstall the printer and disconnect the data cable before installing this full software.

If you installed the basic drivers that came with the Mac OS, you can scan using Apple Preview and Image Capture software. You can also acquire a scan from the Print & Fax > Printer browser. Open the software from the dock or from the Applications folder. In Apple Preview, choose File > Import from Scanner. In the Image Capture program select the all-in-one from the list of devices.

For the Print and Scan. Open System Preferences from the Apple Menu. Click Print & Fax and select the all-in-one. Click the Scan tab and Open Scanner. Then click Scan.

With the HP software you can launch a scan from the computer or from the scanner (but only if the monitoring program is running). You need to set up the HP Utility for the scan task manager.
This site has the full set of steps: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02456650&tmp_task=useCategory&lc=en&dlc=en&cc=us&product=458978#N2158 .

Sometimes an all-in-one will work for printing but not for scanning due to a damaged cable. Scanning requires bi-directional communication with the printer. Try replacing the data cable. If you use a USB hub or print server, try a direct connection to the computer.

I hope this helps.

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The issue is as follows: I am using an HP Officejet 7310 All-In-One. My computer is a Mac using OS 10.6.5 Snow Leopard. The Print, Fax, and Copy functions are working perfectly, but I cannot get it to...


Hi,

Click on the link below and download the latest software for your printer.

Driver Download

Uninstall the existing software and download the latest driver and install. it should work fine.

Regards,
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1 Answer

When I try to scan from printer to computer I get 'scan error'. See documentation. I am trying to scan to a mac - does that matter?


You need to use the grey cd to install the software onto your Mac if you have not already done so. If you don't have the Mac CD you can download the installation software and all drivers from HP here (select your operating system first).

If you have installed it aready, try uninstalling and then reinstalling using the HP website to obtain the updated drivers etc. rather than your CD.

Once you have uninstalled the software, disconnect your printer and then restart your computer. Do not re-connect your printer until you have reinstalled the software.

To verify that the software has installed properly, look for the HP Solution Centre on your desktop, double click on the icon and check that both "scan picture" and |"scan document" are showing.

Hope that helps!

HP Support manual for C4180

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My scanner always scans with blurry lines across scanned images from it


Hi,

I believe that you are trying to scan via HP solution center.
Did u tried scanning from Scanners and Cameras in control panel, and did u notice any lines?

If u get the same lines, we have to remove the USB Composite device and imaging device drivers.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Check for Imaging Devices, click on + sign, then u will see "hp photosmart c3100" right click on it and click Uninstall. Then, Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

7.Try scanning.Please let me know after following the steps!

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HP Deskjet F4180 won't scan on my mac


Hello,
Here's what I did to get it to work:
1. I ran the HP uninstaller and removed everything. 2. I downloaded the drivers [full set, with apps] from HP and installed them. 3. I think this was the trick - Open the HP Device Manager and click Scan Preferences in the drop down menu next to Information and Settings. Click the settings tab and make sure only ONE option has the "skip scan preview window' option checked. I picked Front Panel.
Could be coincidence but it worked for me. :D Good Luck.

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