Question about Dell 1815dn All-In-One Laser Printer

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Dell 1815dn jam in automatic document feeder on last page.

I can't use the Dell 1815 automatic document feeder because the document jam indicator comes on after the last page is read.

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Message saying document Jam but can't find any paper stuck anywhere. Do you have any suggestions?

Posted on May 03, 2010

  • dh405 Aug 30, 2011

    I am having the same problem. What's happening is that the document sensor isn't popping back up. The printer then thinks that there is another page on there that it just can't pick up, thus it thinks there is a jam. The document sensor looks like a little shark fin and it should beep when you press it down. I'm not sure how to get at it, but that is the source of your troubles, most likely.

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Dell MFP 1815dn continuously feeds paper when printing


There might be a paper jam or issue with the drum .. please remove the jammed paper or contact authorised dell support

Oct 05, 2016 | Dell Laser MFP 1815

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What does ADF document mean?


"Document in ADF", usually means that there is a document in the Automatic Document Feeder. Or to put it differently, there is a paper jam in the document feeder (probably of the scanner part).
The fix is to check the feeder and clear the jam. Sometimes it indicates there is a piece of paper stuck or a faulty paper detector.

Dec 26, 2014 | Office Equipment & Supplies

2 Answers

Cannot clear error message "Document


Hi nigel_lester,

This error message "Document in ADF" that you are getting means that you need to remove foreign object from the Automatic Document Feeder (ADF). Kindly follow the procedure below in clearing document jams:

Document jams in the ADF (Document Tray)

1. First, press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF. 3. Then, open the Feeder Cover.
4. From under the roller to the Feeder Cover side, remove the jammed page.
5. If a document is not jammed, check the document feed area if there's foreign material. If there's any, carefully remove it.
6. Close the Feeder Cover.

NOTE:
  • If documents remain in the ADF after pressing during scanning, [Document in ADF] will appear on the LCD. Press so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.

Document jams in the ADF (inner side)

1. Press Stop/Reset.
2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.
3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.
4. Open the Document Cover and pull out the document from the inner side.
5. Close the Document Cover.
6. Close the Feeder Cover.

Note: When rescanning the document after clearing the error, rescan it from the first page.

Hope it helps.

Thank you for using Fixya.

Apr 02, 2011 | Canon Office Equipment & Supplies

1 Answer

My dell Laser Multi-Function Printer 1815dn has a line going straight down on any paper printed through the feeder


If it is from the ADF (Automatic Document Feeder ), it probably is a speck on the scanner glass. Lift up the top scanner cover and clean the glass esp. the narrow glass on the left side. Also, lift the small ADF cover and clean the rollers with a lint free cloth dampened with a mixture of alcohol and water.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Mar 16, 2011 | Dell 1815dn All-In-One Laser Printer

2 Answers

I have a Cannon Pixma MX320 all in one printer and I cant get it to stop saying document in ADF


Issue: ERROR LCD: DOCUMENT IN ADF
Solution: Remove foreign object from the Automatic Document Feeder (ADF) - MX310
Check the Automatic Document Feeder (ADF) for obstructions
Follow this procedure to check the ADF for obstructions. You do not need to turn off the power when clearing document jams.
Document jams in the ADF (Document Tray)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.

    openfeeder.gif


  3. Remove the jammed page from under the roller to the Feeder Cover side.


    remjammed.gif
  4. Pull out the jammed document from the ADF. If the document cannot be easily pulled out, proceed to section Document jams in the ADF (inner side).

    pullout.gif

  5. After removing the jammed document or if a document is not jammed, check the document feed area to make sure there is no foreign material. If you find foreign material, carefully remove it.
  6. Close the Feeder Cover.

    Note : If documents remain in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the LCD. Press the OK button so that the remaining document is automatically fed out.

    When rescanning the document after clearing the error, rescan it from the first page.

    Note: The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
    In this case, reduce the number of document pages to approximately half of the loading capacity. Another alternative is to scan from the platen glass
    .

  • If documents remain in the ADF after pressing <Stop/Reset> during scanning, [Document in ADF] will appear on the LCD. Press <OK> so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.



Document jams in the ADF (inner side)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.


    openfeeder.gif
  3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.

    remjammed.gif

  4. Open the Document Cover and pull out the document from the inner side.

    opendoccover.gif

  5. Close the Document Cover.

  6. Close the Feeder Cover.

    Note: When rescanning the document after clearing the error, rescan it from the first page.
Document jams in the ADF (Document Output Slot)
If the document is jammed in the Document Output Slot, pull it out.
pulloutofslot.gif Note: When rescanning the document after clearing the error, rescan it from the first page.


Trust this is helpful. Please vote. :)

Dec 12, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

The paper will not feed to fax or copy on the top loader.


If your Dell 1815DN is jamming at Document Feeder (ADF assembly) the display may read Document Jam. You should replace the ADF Seperation Pad (Part# D1815-Z3) and the ADF Pickup Assembly (Part# D1815-Z4). Here is a video that shows you how. Iteminc.com has these parts and ships same day.

Jun 20, 2010 | Dell 1815dn All-In-One Laser Printer

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